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You are a Dynamics 365 Customer Service administrator.
You are configuring a case dashboard.
You need to filter the dashboard to show only escalated cases and cases that are marked as Request.
Which filter should you use?
Suggested Answer: C
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11 comments · newest first
HA
Hana
12 months ago
Wait, can you really filter by Request like that?
WE
Wenona
1 year ago
Priority makes the most sense here.
BU
Bulah
1 year ago
Not so sure, what about Global?
SA
Samuel
1 year ago
Definitely agree with that!
CH
Chantell
1 year ago
I think the right filter is Priority.
BI
Billy
1 year ago
I recall that we discussed using filters to narrow down cases, but I can't remember if it was Priority or something else.
EN
Enola
1 year ago
I feel like the Visual filter is more about how the data is displayed rather than filtering specific cases.
CA
Callie
1 year ago
I think we might need to use the Priority filter since escalated cases usually have a higher priority, right?
DO
Dorethea
1 year ago
I'm not entirely sure, but I remember practicing a question where we had to filter cases based on their status. Could it be the Global filter?
CO
Cory
1 year ago
I'm a bit stumped on this one. All of the options seem like they could potentially undermine simplification of pricing. I might just have to make an educated guess here.
CH
Charlesetta
1 year ago
Hmm, I'm not sure. The SOA server log file might have more detailed technical information that could help me pinpoint the problem. But the Business Process Workspace could also be a good option.