Microsoft MB-230 Exam - Topic 5 Question 23 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 23
Topic #: 5

[All MB-230 Questions]

You are a Dynamics 365 Customer Service administrator.

You are configuring a case dashboard.

You need to filter the dashboard to show only escalated cases and cases that are marked as Request.

Which filter should you use?

ATimeframe

BPriority

CGlobal

DVisual

Show Suggested Answer

Suggested Answer: C

https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-dashboard

by Lashaunda at May 04, 2022, 06:30 PM

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Hana

4 months ago

Wait, can you really filter by Request like that?

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Wenona

4 months ago

Priority makes the most sense here.

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Bulah

4 months ago

Not so sure, what about Global?

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Samuel

5 months ago

Definitely agree with that!

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Chantell

5 months ago

I think the right filter is Priority.

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Billy

5 months ago

I recall that we discussed using filters to narrow down cases, but I can't remember if it was Priority or something else.

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Enola

5 months ago

I feel like the Visual filter is more about how the data is displayed rather than filtering specific cases.

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Callie

5 months ago

I think we might need to use the Priority filter since escalated cases usually have a higher priority, right?

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Dorethea

5 months ago

I'm not entirely sure, but I remember practicing a question where we had to filter cases based on their status. Could it be the Global filter?

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Cory

5 months ago

I'm a bit stumped on this one. All of the options seem like they could potentially undermine simplification of pricing. I might just have to make an educated guess here.

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Charlesetta

5 months ago

Hmm, I'm not sure. The SOA server log file might have more detailed technical information that could help me pinpoint the problem. But the Business Process Workspace could also be a good option.

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