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Microsoft MB-230 Exam - Topic 5 Question 16 Discussion

Customer service representatives are not able to manually add service-level agreements (SLAs) to a record.You need to enable on-demand SLAs.What should you do?
D) Request an administrator to add the SLA field to the entity form References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define-service-levelagreements
A) Configure the scope of the workflow
B) Publish the on-demand SLA
C) Activate the SLA

Microsoft MB-230 Exam - Topic 5 Question 16 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 16
Topic #: 5
[All MB-230 Questions]

Customer service representatives are not able to manually add service-level agreements (SLAs) to a record.

You need to enable on-demand SLAs.

What should you do?

Show Suggested Answer Hide Answer
Suggested Answer: D

by Angella at May 06, 2022, 05:18 AM

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Lemuel
10 months ago
Definitely not D, that won't solve the issue.
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Dewitt
10 months ago
Surprised that customer reps can't add SLAs manually!
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Brittney
11 months ago
Wait, can’t we just activate the SLA instead?
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Jerry
11 months ago
I agree, option B is the way to go!
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Gerry
11 months ago
You need to publish the on-demand SLA to enable it.
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Linette
11 months ago
I feel like requesting an admin to add the SLA field could be a part of the process, but it seems like there should be a simpler solution.
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Denna
11 months ago
I practiced a similar question where we had to configure workflows, but I don't think that's the right answer here.
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Jordan
11 months ago
I remember something about activating the SLA, but I can't recall if that alone would enable it for customer service reps.
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Glenna
11 months ago
I think we need to publish the on-demand SLA, but I'm not entirely sure if that's the only step required.
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Regenia
11 months ago
The third option about capturing traffic and analyzing network behavior makes sense to me. That's a key function of an IDS, so I'll select that one.
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Dorinda
11 months ago
The instructions mention defining a number series for payment order generation, as well as setting up .docx templates for payment orders in the foreign currency. I'll be sure to take care of those steps too to complete the task.
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Brittni
11 months ago
This looks like a tricky one. I'll need to make sure I understand the distinction between the host OS and the Netezza server permissions.
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Dylan
11 months ago
I've got a good feeling about option C. The "Find Virus History" feature sounds like exactly what I need to track down details on this new virus.
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