Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Microsoft MB-230 Exam - Topic 5 Question 16 Discussion

Customer service representatives are not able to manually add service-level agreements (SLAs) to a record.You need to enable on-demand SLAs.What should you do?
D) Request an administrator to add the SLA field to the entity form References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define-service-levelagreements
A) Configure the scope of the workflow
B) Publish the on-demand SLA
C) Activate the SLA

Microsoft MB-230 Exam - Topic 5 Question 16 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 16
Topic #: 5
[All MB-230 Questions]

Customer service representatives are not able to manually add service-level agreements (SLAs) to a record.

You need to enable on-demand SLAs.

What should you do?

Show Suggested Answer Hide Answer
Suggested Answer: D

by Angella at May 06, 2022, 05:18 AM

Limited Time Offer

25%

Off

Get Premium MB-230 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Lemuel
7 months ago
Definitely not D, that won't solve the issue.
upvoted 0 times
...
Dewitt
7 months ago
Surprised that customer reps can't add SLAs manually!
upvoted 0 times
...
Brittney
8 months ago
Wait, can’t we just activate the SLA instead?
upvoted 0 times
...
Jerry
8 months ago
I agree, option B is the way to go!
upvoted 0 times
...
Gerry
8 months ago
You need to publish the on-demand SLA to enable it.
upvoted 0 times
...
Linette
8 months ago
I feel like requesting an admin to add the SLA field could be a part of the process, but it seems like there should be a simpler solution.
upvoted 0 times
...
Denna
8 months ago
I practiced a similar question where we had to configure workflows, but I don't think that's the right answer here.
upvoted 0 times
...
Jordan
8 months ago
I remember something about activating the SLA, but I can't recall if that alone would enable it for customer service reps.
upvoted 0 times
...
Glenna
8 months ago
I think we need to publish the on-demand SLA, but I'm not entirely sure if that's the only step required.
upvoted 0 times
...
Regenia
8 months ago
The third option about capturing traffic and analyzing network behavior makes sense to me. That's a key function of an IDS, so I'll select that one.
upvoted 0 times
...
Dorinda
8 months ago
The instructions mention defining a number series for payment order generation, as well as setting up .docx templates for payment orders in the foreign currency. I'll be sure to take care of those steps too to complete the task.
upvoted 0 times
...
Brittni
8 months ago
This looks like a tricky one. I'll need to make sure I understand the distinction between the host OS and the Netezza server permissions.
upvoted 0 times
...
Dylan
8 months ago
I've got a good feeling about option C. The "Find Virus History" feature sounds like exactly what I need to track down details on this new virus.
upvoted 0 times
...

Save Cancel