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Customer service representatives are not able to manually add service-level agreements (SLAs) to a record.
You need to enable on-demand SLAs.
What should you do?
Suggested Answer: D
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13 comments · newest first
LE
Lemuel
12 months ago
Definitely not D, that won't solve the issue.
DE
Dewitt
1 year ago
Surprised that customer reps can't add SLAs manually!
BR
Brittney
1 year ago
Wait, can’t we just activate the SLA instead?
JE
Jerry
1 year ago
I agree, option B is the way to go!
GE
Gerry
1 year ago
You need to publish the on-demand SLA to enable it.
LI
Linette
1 year ago
I feel like requesting an admin to add the SLA field could be a part of the process, but it seems like there should be a simpler solution.
DE
Denna
1 year ago
I practiced a similar question where we had to configure workflows, but I don't think that's the right answer here.
JO
Jordan
1 year ago
I remember something about activating the SLA, but I can't recall if that alone would enable it for customer service reps.
GL
Glenna
1 year ago
I think we need to publish the on-demand SLA, but I'm not entirely sure if that's the only step required.
RE
Regenia
1 year ago
The third option about capturing traffic and analyzing network behavior makes sense to me. That's a key function of an IDS, so I'll select that one.
DO
Dorinda
1 year ago
The instructions mention defining a number series for payment order generation, as well as setting up .docx templates for payment orders in the foreign currency. I'll be sure to take care of those steps too to complete the task.
BR
Brittni
1 year ago
This looks like a tricky one. I'll need to make sure I understand the distinction between the host OS and the Netezza server permissions.
DY
Dylan
1 year ago
I've got a good feeling about option C. The "Find Virus History" feature sounds like exactly what I need to track down details on this new virus.