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Microsoft Exam MB-230 Topic 4 Question 65 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 65
Topic #: 4
[All MB-230 Questions]

A company uses Dynamics 365 Customer Sen/ice.

Agents note that when a customer calls, they are unable to view all activities associated with the customer and the customer's company.

Agents must be able to view tasks, appointments, phone calls, emails, notes, and system and user posts.

You create a model-driven app to display the information.

You need to configure the model-driven app main form.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: A

by Tracie at May 23, 2024, 09:02 PM

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Joanne
1 months ago
I think the correct answers are B and D as well. Using a Timeline control and a Quick view control sounds like the way to go. It's like a one-stop shop for all the customer's activities.
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Carmelina
15 days ago
Yes, having a Timeline control and a Quick view control will definitely help agents see tasks, appointments, phone calls, emails, notes, and posts all in one place.
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Karan
17 days ago
I think setting the Regarding column to the Account table and using a Timeline control would be the best way to configure the model-driven app main form.
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Glory
22 days ago
I agree, using a Timeline control and a Quick view control would make it easier for agents to view all activities associated with the customer.
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Daniel
2 months ago
Haha, the question is a bit tricky. I bet the correct answer involves using some fancy Dynamics 365 controls, like that Timeline thing. Maybe we should all just memorize the Dynamics 365 user interface by heart!
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Delbert
2 months ago
I'm not sure about the answer. Is it possible to use both the Account and Contact tables in the Regarding column? That might give the agents a more comprehensive view of the customer's information.
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Meaghan
15 days ago
C) Set the Regarding column to the Contact table.
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Hana
25 days ago
B) Use a Timeline control.
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Janine
1 months ago
A) Set the Regarding column to the Account table.
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Dana
2 months ago
I think the correct answers are B and D. Using a Timeline control and a Quick view control will allow the agents to view all the relevant activities associated with the customer and their company.
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Ressie
13 days ago
Using a card form could also be useful for displaying key information in a concise way.
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Essie
25 days ago
Yes, setting the Regarding column to the Contact table would provide more detailed information about the customer.
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Mi
1 months ago
I think setting the Regarding column to the Account table would also be important for the agents to view all activities.
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Ezekiel
1 months ago
I agree, using a Timeline control and a Quick view control would be very helpful.
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Mignon
2 months ago
I also think using a Quick view control would be beneficial to display the information efficiently.
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Annabelle
3 months ago
I agree with Audrie, that would help us view all activities associated with the customer and the customer's company.
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Audrie
3 months ago
I think we should set the Regarding column to the Account table.
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