Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Microsoft Exam MB-230 Topic 4 Question 65 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 65
Topic #: 4
[All MB-230 Questions]

A company uses Dynamics 365 Customer Sen/ice.

Agents note that when a customer calls, they are unable to view all activities associated with the customer and the customer's company.

Agents must be able to view tasks, appointments, phone calls, emails, notes, and system and user posts.

You create a model-driven app to display the information.

You need to configure the model-driven app main form.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: A

by Tracie at May 23, 2024, 09:02 PM

Limited Time Offer

25%

Off

Get Premium MB-230 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Joanne
2 months ago
I think the correct answers are B and D as well. Using a Timeline control and a Quick view control sounds like the way to go. It's like a one-stop shop for all the customer's activities.
upvoted 0 times
Carmelina
24 days ago
Yes, having a Timeline control and a Quick view control will definitely help agents see tasks, appointments, phone calls, emails, notes, and posts all in one place.
upvoted 0 times
...
Karan
26 days ago
I think setting the Regarding column to the Account table and using a Timeline control would be the best way to configure the model-driven app main form.
upvoted 0 times
...
Glory
1 months ago
I agree, using a Timeline control and a Quick view control would make it easier for agents to view all activities associated with the customer.
upvoted 0 times
...
...
Daniel
2 months ago
Haha, the question is a bit tricky. I bet the correct answer involves using some fancy Dynamics 365 controls, like that Timeline thing. Maybe we should all just memorize the Dynamics 365 user interface by heart!
upvoted 0 times
...
Delbert
2 months ago
I'm not sure about the answer. Is it possible to use both the Account and Contact tables in the Regarding column? That might give the agents a more comprehensive view of the customer's information.
upvoted 0 times
Meaghan
24 days ago
C) Set the Regarding column to the Contact table.
upvoted 0 times
...
Hana
1 months ago
B) Use a Timeline control.
upvoted 0 times
...
Janine
2 months ago
A) Set the Regarding column to the Account table.
upvoted 0 times
...
...
Dana
2 months ago
I think the correct answers are B and D. Using a Timeline control and a Quick view control will allow the agents to view all the relevant activities associated with the customer and their company.
upvoted 0 times
Ressie
22 days ago
Using a card form could also be useful for displaying key information in a concise way.
upvoted 0 times
...
Essie
1 months ago
Yes, setting the Regarding column to the Contact table would provide more detailed information about the customer.
upvoted 0 times
...
Mi
1 months ago
I think setting the Regarding column to the Account table would also be important for the agents to view all activities.
upvoted 0 times
...
Ezekiel
2 months ago
I agree, using a Timeline control and a Quick view control would be very helpful.
upvoted 0 times
...
...
Mignon
3 months ago
I also think using a Quick view control would be beneficial to display the information efficiently.
upvoted 0 times
...
Annabelle
3 months ago
I agree with Audrie, that would help us view all activities associated with the customer and the customer's company.
upvoted 0 times
...
Audrie
3 months ago
I think we should set the Regarding column to the Account table.
upvoted 0 times
...

Save Cancel