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You are a customer service manager using Dynamics 365 for Customer Service.
You need to restrict support to the products that a customer has purchased.
What should you do?
Suggested Answer: C
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12 comments · newest first
AL
Alline
12 months ago
Adding products to the case is also an option, but not the best one.
RO
Rocco
1 year ago
Wait, can you really restrict support like that? Seems tricky.
VO
Von
1 year ago
I thought adding to the account was enough?
AN
Antione
1 year ago
Totally agree with that! Entitlements are key.
JU
Judy
1 year ago
You need to add the products to the customer's entitlement.
MA
Maryanne
1 year ago
I’m leaning towards adding the products to the customer's entitlement, but I wish I had reviewed that section more thoroughly.
DE
Deeann
1 year ago
I feel like adding the product to the account could work, but it doesn't really restrict support like we need.
AR
Aretha
1 year ago
I think adding the products to the customer's entitlement might be the right choice, but I'm not completely sure.
GL
Gladys
1 year ago
I remember a practice question where we had to link products to cases, but that doesn't seem to fit here.
ST
Stephen
1 year ago
Hmm, I'm not totally sure about this. I'll have to think it through carefully.
VI
Vi
1 year ago
Alright, I think I've got a strategy here. I'll start by reviewing the SIP trunk configuration and checking the connectivity between the nodes. Then, I'll look into the OPTIONS pings and see if that's the root cause of the issue.
IS
Isaiah
1 year ago
Ah, I know this one! Darius was known for his harsh treatment of rebellious subjects, so I'm going to go with "weaken" as the answer.