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Microsoft MB-230 Exam - Topic 4 Question 6 Discussion

You are a customer service manager using Dynamics 365 for Customer Service.You need to restrict support to the products that a customer has purchased.What should you do?
C) Add the products to the customer's entitlement
A) Add the product to the account
B) Add the products to the case
D) Add the products to the customer

Microsoft MB-230 Exam - Topic 4 Question 6 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 6
Topic #: 4
[All MB-230 Questions]

You are a customer service manager using Dynamics 365 for Customer Service.

You need to restrict support to the products that a customer has purchased.

What should you do?

Show Suggested Answer Hide Answer
Suggested Answer: C

by Van at May 08, 2022, 12:02 AM

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Alline
10 months ago
Adding products to the case is also an option, but not the best one.
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Rocco
10 months ago
Wait, can you really restrict support like that? Seems tricky.
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Von
11 months ago
I thought adding to the account was enough?
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Antione
11 months ago
Totally agree with that! Entitlements are key.
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Judy
11 months ago
You need to add the products to the customer's entitlement.
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Maryanne
11 months ago
I’m leaning towards adding the products to the customer's entitlement, but I wish I had reviewed that section more thoroughly.
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Deeann
11 months ago
I feel like adding the product to the account could work, but it doesn't really restrict support like we need.
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Aretha
11 months ago
I think adding the products to the customer's entitlement might be the right choice, but I'm not completely sure.
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Gladys
11 months ago
I remember a practice question where we had to link products to cases, but that doesn't seem to fit here.
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Stephen
11 months ago
Hmm, I'm not totally sure about this. I'll have to think it through carefully.
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Vi
11 months ago
Alright, I think I've got a strategy here. I'll start by reviewing the SIP trunk configuration and checking the connectivity between the nodes. Then, I'll look into the OPTIONS pings and see if that's the root cause of the issue.
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Isaiah
11 months ago
Ah, I know this one! Darius was known for his harsh treatment of rebellious subjects, so I'm going to go with "weaken" as the answer.
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