MENU
You are a Dynamics 365 Customer Service administrator. You are creating a customer service schedule.
You need to ensure that the schedule shows the correct time zone for available customer service hours.
What should you do?
Suggested Answer: A
Get Premium MB-230 Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
11 comments · newest first
GW
Gwen
11 months ago
I disagree with D, GMT isn't practical for local hours.
AR
Arminda
11 months ago
Wait, why would anyone set it to GMT? That sounds confusing!
AV
Avery
12 months ago
C seems like a good idea too, but not sure if it covers everything.
CH
Charlie
12 months ago
I think A is more reliable for specific schedules.
AN
Annett
1 year ago
Option B is the best choice for user experience!
RI
Ricki
1 year ago
I vaguely remember that setting the time zone in personal options was mentioned in a practice question, but I'm not completely confident about it being the correct answer here.
CH
Chaya
1 year ago
I feel like we went over something about GMT in our last session, but I can't recall if setting it to GMT is the best approach for customer service hours.
JU
Judy
1 year ago
I think option B sounds familiar because we practiced scenarios where the system automatically adjusts to the user's time zone. That could be the right choice.
LE
Leota
1 year ago
I remember we discussed how important it is to set the correct time zone for schedules, but I'm not sure if it should be done in each customized schedule or in personal options.
LI
Lillian
1 year ago
I think this is asking about the automated process that IBM uses to detect and report issues with their products. Based on the options, it sounds like "Call Home" might be the right answer, as that seems to describe an automated notification system.
AS
Ashton
1 year ago
Hmm, I'm a bit confused about the difference between Unit of Work and Unit of Order. I'll need to review those concepts before answering.