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A company is implementing Omnichannel for Customer Service.
The company separates agents into teams for billing, new product inquiries, support, and warranty. The new
product team currently handles text messages, emails, and live chats from the company website.
The company plans to release a new product. Before the new product launch, the company wants to add the
ability to manage conversations coming in from Facebook and Twitter.
You need to configure the system with the least amount of effort.
What should you do?
Suggested Answer: D
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15 comments · newest first
JU
Jules
11 months ago
I thought creating a routing rule would be better.
YA
Yasuko
11 months ago
Wait, can they really handle all those channels at once?
AY
Ayesha
12 months ago
Not sure if that's the best approach. What if it complicates things?
SH
Sherron
12 months ago
I agree, D makes the most sense!
DE
Desmond
1 year ago
Adding the new channel to the existing work stream seems easiest.
PA
Pansy
1 year ago
I feel like we might need to create a new work stream, but that sounds like it would require more effort than just adding to the existing one.
VI
Vince
1 year ago
This seems similar to a practice question where we had to integrate social media channels. I think option D makes the most sense for minimizing effort.
AU
Audra
1 year ago
I'm not entirely sure, but I think creating a routing rule might be more complex than just adding the new channels to what's already there.
VA
Valda
1 year ago
I remember we discussed how adding new channels can often be done by modifying existing work streams instead of creating new ones.
SH
Sharee
1 year ago
Okay, I think I know the answer to this. The Identity Provider is responsible for providing the information needed to determine the appropriate authorization level.
SA
Sabra
1 year ago
Okay, I think I've got a strategy here. I'll need to consider whether the code will execute without error, even though the file doesn't exist. That's the key to determining if the underlined statement is correct or not.
SH
Shawana
1 year ago
This looks straightforward to me. Since the data needs to be shared between the vSAN clusters, and the policy needs to be applied at the source, the obvious choice is option D - vVOLs on vSAN. That should do the trick.
DA
Dallas
1 year ago
Okay, my instinct is that Proof of Stake blockchains would be the most vulnerable to DoS attacks, since they rely on a smaller set of validators. But I'll double-check that assumption before answering.
LA
Lashaun
1 year ago
Yeah, I vaguely recall something about predictive scheduling in repetitive environments, making me wonder if they really have less complexity overall.
SH
Shawana
1 year ago
I remember we discussed how removing PSTN-PT from voicemail_CSS might help with call transfers. But I'm not entirely sure that's the only solution.