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Microsoft MB-230 Exam - Topic 4 Question 32 Discussion

A company is implementing Omnichannel for Customer Service.The company separates agents into teams for billing, new product inquiries, support, and warranty. The newproduct team currently handles text messages, emails, and live chats from the company website.The company plans to release a new product. Before the new product launch, the company wants to add theability to manage conversations coming in from Facebook and Twitter.You need to configure the system with the least amount of effort.What should you do?
D) Add the new channel to the existing work stream.
A) Create a new resource characteristic.
B) Create a routing rule.
C) Create a new work stream for each channel.

Microsoft MB-230 Exam - Topic 4 Question 32 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 32
Topic #: 4
[All MB-230 Questions]

A company is implementing Omnichannel for Customer Service.

The company separates agents into teams for billing, new product inquiries, support, and warranty. The new

product team currently handles text messages, emails, and live chats from the company website.

The company plans to release a new product. Before the new product launch, the company wants to add the

ability to manage conversations coming in from Facebook and Twitter.

You need to configure the system with the least amount of effort.

What should you do?

Show Suggested Answer Hide Answer
Suggested Answer: D

https://docs.microsoft.com/en-us/dynamics365/customer-service/create-workstreams

by Bulah at May 27, 2022, 05:43 PM

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Jules
9 months ago
I thought creating a routing rule would be better.
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Yasuko
9 months ago
Wait, can they really handle all those channels at once?
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Ayesha
9 months ago
Not sure if that's the best approach. What if it complicates things?
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Sherron
9 months ago
I agree, D makes the most sense!
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Desmond
9 months ago
Adding the new channel to the existing work stream seems easiest.
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Pansy
9 months ago
I feel like we might need to create a new work stream, but that sounds like it would require more effort than just adding to the existing one.
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Vince
9 months ago
This seems similar to a practice question where we had to integrate social media channels. I think option D makes the most sense for minimizing effort.
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Audra
9 months ago
I'm not entirely sure, but I think creating a routing rule might be more complex than just adding the new channels to what's already there.
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Valda
10 months ago
I remember we discussed how adding new channels can often be done by modifying existing work streams instead of creating new ones.
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Sharee
10 months ago
Okay, I think I know the answer to this. The Identity Provider is responsible for providing the information needed to determine the appropriate authorization level.
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Sabra
10 months ago
Okay, I think I've got a strategy here. I'll need to consider whether the code will execute without error, even though the file doesn't exist. That's the key to determining if the underlined statement is correct or not.
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Shawana
10 months ago
This looks straightforward to me. Since the data needs to be shared between the vSAN clusters, and the policy needs to be applied at the source, the obvious choice is option D - vVOLs on vSAN. That should do the trick.
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Dallas
10 months ago
Okay, my instinct is that Proof of Stake blockchains would be the most vulnerable to DoS attacks, since they rely on a smaller set of validators. But I'll double-check that assumption before answering.
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Lashaun
10 months ago
Yeah, I vaguely recall something about predictive scheduling in repetitive environments, making me wonder if they really have less complexity overall.
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Shawana
10 months ago
I remember we discussed how removing PSTN-PT from voicemail_CSS might help with call transfers. But I'm not entirely sure that's the only solution.
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