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A company implements Dynamics 365 for Customer Service. You are assigned a case.
You accidently close the case before completing your work.
You need to ensure that you can continue to work on the case.
What should you do?
Suggested Answer: B
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11 comments · newest first
EL
Elly
12 months ago
Wait, can you really reactivate a closed case? Sounds too good to be true!
EM
Emiko
1 year ago
Changing the status won't help if it's closed, right?
BE
Beth
1 year ago
I thought cloning the case was the best option, but maybe not?
KR
Kristel
1 year ago
Definitely B, that's the way to go!
KE
Kerrie
1 year ago
You can just reactivate the case, super easy!
PA
Patrick
1 year ago
I remember there was a discussion about reassigning cases, but I don't think that's what I need to do here. Reactivating feels more relevant.
FL
Fletcher
1 year ago
I practiced a similar question, and I think changing the status reason might not actually reopen the case. Reactivating sounds more correct.
BR
Brande
1 year ago
I'm not entirely sure, but I feel like cloning the case might not be the best option since I just want to continue working on the original one.
MO
Monte
1 year ago
I think I remember something about reactivating cases in Dynamics 365. It seems like the right approach if I accidentally close one.
NI
Nieves
1 year ago
This looks like a straightforward pattern matching question. I'll carefully read through the Logstash grok filter and compare it to the log message options.
BR
Broderick
1 year ago
This is a tricky one. I'm not sure if making the field required is the best approach, as that could cause issues if the user doesn't have the information right away. Maybe option C, creating a dependency between the stage and shipment date fields, could be a better solution.