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Microsoft MB-230 Exam - Topic 4 Question 107 Discussion

You need to configure the queue for telephone-based cases.What are two possible ways to achieve this goal? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
B) Define an SLA and entitlements and set entitlement values for case numbers. and C) Configure a status reason transition.
A) Create a case from email.
D) Create a case routing rule.
E) Automatically create or update records.

Microsoft MB-230 Exam - Topic 4 Question 107 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 107
Topic #: 4
[All MB-230 Questions]

You need to configure the queue for telephone-based cases.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

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Suggested Answer: B, C

by Vilma at Jul 15, 2026, 10:58 PM

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