Microsoft Exam MB-230 Topic 3 Question 85 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 85
Topic #: 3

A company has a service level agreement (SLA) that they will get a call back from the call center within three business days.

The call center regular hours are Monday through Friday 8:00 a.m.-11:00 p.m. Eastern time.

The call center is closed on New Year's Day and the day after New Year's. New Year's Day is on a Thursday this year.

The company calls for support on the Tuesday before New Year's Day at 8:00 a.m.

You need to determine the call center's deadline for the SLA.

When will the call center miss their SLA?

AThe Monday after New Year's Day at 8:00 a.m. Eastern time

BThe Friday after New Year's Day at 8:00 a.m. Eastern time

CThe Tuesday after New Year's Day at 8:00 a.m. Eastern time

DThe Saturday after New Year's Day at 8:00 a.m. Eastern time

Show Suggested Answer

Suggested Answer: B

by Alishia at Mar 07, 2025, 03:17 AM

Limited Time Offer

25%

Off

Get Premium MB-230 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Truman

23 hours ago

The SLA deadline is the Tuesday after New Year's Day at 8:00 a.m. Eastern time. The call center is closed on New Year's Day and the day after, so the three business days would be Tuesday, Wednesday, and Thursday of the following week.

upvoted 0 times

...

Lettie

8 days ago

I'm not sure, but I think the call center will miss their SLA on the Tuesday after New Year's Day as well. It makes sense based on the information provided.

upvoted 0 times

...

Yuette

14 days ago

I agree with Lavonda, the call center will miss their SLA on the Tuesday after New Year's Day because it falls within the three business days.

upvoted 0 times

...

Lavonda

16 days ago

I think the call center will miss their SLA on the Tuesday after New Year's Day.

upvoted 0 times

...