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Microsoft Exam MB-230 Topic 3 Question 85 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 85
Topic #: 3
[All MB-230 Questions]

A company has a service level agreement (SLA) that they will get a call back from the call center within three business days.

The call center regular hours are Monday through Friday 8:00 a.m.-11:00 p.m. Eastern time.

The call center is closed on New Year's Day and the day after New Year's. New Year's Day is on a Thursday this year.

The company calls for support on the Tuesday before New Year's Day at 8:00 a.m.

You need to determine the call center's deadline for the SLA.

When will the call center miss their SLA?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Alishia at Mar 07, 2025, 03:17 AM

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Jesusita
3 months ago
Wait, so the call center is open on Christmas, but closed for New Year's? Sounds like someone needs to rethink their holiday schedule. Maybe they're all just partying too hard on New Year's Eve!
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Mauricio
3 months ago
I bet the call center employees are just sitting around eating leftover New Year's Eve snacks on those two closed days. No wonder they need three business days to get back to us!
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Denny
3 months ago
Easy peasy, the answer is C. The call center is closed on New Year's Day and the day after, so the three business days would be Tuesday, Wednesday, and Thursday of the following week.
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Marti
1 months ago
Exactly, the call center won't be able to meet the SLA if the call is made on the Tuesday before New Year's Day.
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Shawnda
2 months ago
So, the deadline for the SLA would be the Tuesday after New Year's Day at 8:00 a.m. Eastern time.
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Pearlie
2 months ago
Yeah, that makes sense. They won't be able to call back within three business days because they are closed on New Year's Day and the day after.
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Felicia
2 months ago
I think the answer is C too. The call center will miss their SLA on the Tuesday after New Year's Day.
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Janna
3 months ago
Hmm, this is a tricky one. I'm leaning towards C, the Tuesday after New Year's Day at 8:00 a.m. Eastern time. But I might need to double-check the business day calculations.
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Francoise
2 months ago
Cecil: Should we double-check the calendar to confirm?
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Renato
2 months ago
User 3: I agree, we need to be sure about the deadline for the SLA.
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Roosevelt
2 months ago
A: So the call center will miss their SLA if they don't call back by then.
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Lynelle
2 months ago
B: Yeah, that makes sense since the call center is closed on New Year's Day and the day after.
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Cecil
3 months ago
User 2: That makes sense, but let's make sure we count the business days correctly.
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Cyril
3 months ago
A: I think you're right, it should be the Tuesday after New Year's Day at 8:00 a.m. Eastern time.
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Nickolas
3 months ago
User 1: I think it's C, the Tuesday after New Year's Day at 8:00 a.m. Eastern time.
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Donette
4 months ago
I'm pretty sure the answer is B. The Friday after New Year's Day at 8:00 a.m. Eastern time. That's three business days from the call made on the Tuesday before New Year's Day.
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Truman
4 months ago
The SLA deadline is the Tuesday after New Year's Day at 8:00 a.m. Eastern time. The call center is closed on New Year's Day and the day after, so the three business days would be Tuesday, Wednesday, and Thursday of the following week.
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Cecilia
2 months ago
C) The Tuesday after New Year's Day at 8:00 a.m. Eastern time
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Cecilia
3 months ago
B) The Friday after New Year's Day at 8:00 a.m. Eastern time
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Lettie
4 months ago
I'm not sure, but I think the call center will miss their SLA on the Tuesday after New Year's Day as well. It makes sense based on the information provided.
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Yuette
4 months ago
I agree with Lavonda, the call center will miss their SLA on the Tuesday after New Year's Day because it falls within the three business days.
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Lavonda
4 months ago
I think the call center will miss their SLA on the Tuesday after New Year's Day.
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