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Microsoft MB-230 Exam - Topic 3 Question 85 Discussion

A company has a service level agreement (SLA) that they will get a call back from the call center within three business days.The call center regular hours are Monday through Friday 8:00 a.m.-11:00 p.m. Eastern time.The call center is closed on New Year's Day and the day after New Year's. New Year's Day is on a Thursday this year.The company calls for support on the Tuesday before New Year's Day at 8:00 a.m.You need to determine the call center's deadline for the SLA.When will the call center miss their SLA?
B) The Friday after New Year's Day at 8:00 a.m. Eastern time
A) The Monday after New Year's Day at 8:00 a.m. Eastern time
C) The Tuesday after New Year's Day at 8:00 a.m. Eastern time
D) The Saturday after New Year's Day at 8:00 a.m. Eastern time

Microsoft MB-230 Exam - Topic 3 Question 85 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 85
Topic #: 3
[All MB-230 Questions]

A company has a service level agreement (SLA) that they will get a call back from the call center within three business days.

The call center regular hours are Monday through Friday 8:00 a.m.-11:00 p.m. Eastern time.

The call center is closed on New Year's Day and the day after New Year's. New Year's Day is on a Thursday this year.

The company calls for support on the Tuesday before New Year's Day at 8:00 a.m.

You need to determine the call center's deadline for the SLA.

When will the call center miss their SLA?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Alishia at Mar 07, 2025, 03:17 AM

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Keneth
8 months ago
But what if they count New Year's Day as a business day?
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Alpha
8 months ago
I agree, it's Monday at 8 a.m. for sure.
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Shelba
8 months ago
Wait, are they really closed for two days after New Year's?
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Lashaun
8 months ago
Definitely the Monday after New Year's!
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Dexter
9 months ago
The SLA is 3 business days.
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Dalene
9 months ago
I thought the SLA was supposed to be three business days, but I'm confused about how the holidays play into that. Could it really be the Tuesday after New Year's?
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Leota
9 months ago
I feel like the answer could be the Friday after New Year's Day. We had a question about counting holidays and weekends, and it seems tricky.
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Aliza
9 months ago
I'm not entirely sure, but I think we need to count the business days carefully. The call center is closed on New Year's Day and the day after, so that might affect the deadline.
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Brande
9 months ago
I remember we practiced a similar question about SLAs and business days. I think the deadline might be the Monday after New Year's Day.
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Han
9 months ago
I'm pretty confident I know the answer here. The call center is closed on New Year's Day and the day after, so the 3-day SLA deadline would be the Tuesday after New Year's Day.
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Samira
9 months ago
I've got a strategy - I'll map out the calendar and count the business days to determine when the 3-day SLA deadline falls. That should help me identify the correct answer.
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Pete
9 months ago
I'm a bit confused about how the holiday closures factor in. Do those days count towards the 3-day SLA, or do they not count since the call center is closed?
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Lajuana
9 months ago
Okay, let me think this through step-by-step. The company called on the Tuesday before New Year's Day, which is a business day. So the 3-day SLA would start on that day.
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Glory
10 months ago
Hmm, this one seems tricky. I'll need to carefully consider the call center's hours and the holiday schedule to figure out the deadline.
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Jesusita
1 year ago
Wait, so the call center is open on Christmas, but closed for New Year's? Sounds like someone needs to rethink their holiday schedule. Maybe they're all just partying too hard on New Year's Eve!
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Mauricio
1 year ago
I bet the call center employees are just sitting around eating leftover New Year's Eve snacks on those two closed days. No wonder they need three business days to get back to us!
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Denny
1 year ago
Easy peasy, the answer is C. The call center is closed on New Year's Day and the day after, so the three business days would be Tuesday, Wednesday, and Thursday of the following week.
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Marti
1 year ago
Exactly, the call center won't be able to meet the SLA if the call is made on the Tuesday before New Year's Day.
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Shawnda
1 year ago
So, the deadline for the SLA would be the Tuesday after New Year's Day at 8:00 a.m. Eastern time.
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Pearlie
1 year ago
Yeah, that makes sense. They won't be able to call back within three business days because they are closed on New Year's Day and the day after.
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Felicia
1 year ago
I think the answer is C too. The call center will miss their SLA on the Tuesday after New Year's Day.
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Janna
1 year ago
Hmm, this is a tricky one. I'm leaning towards C, the Tuesday after New Year's Day at 8:00 a.m. Eastern time. But I might need to double-check the business day calculations.
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Francoise
1 year ago
Cecil: Should we double-check the calendar to confirm?
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Renato
1 year ago
User 3: I agree, we need to be sure about the deadline for the SLA.
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Roosevelt
1 year ago
A: So the call center will miss their SLA if they don't call back by then.
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Lynelle
1 year ago
B: Yeah, that makes sense since the call center is closed on New Year's Day and the day after.
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Cecil
1 year ago
User 2: That makes sense, but let's make sure we count the business days correctly.
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Cyril
1 year ago
A: I think you're right, it should be the Tuesday after New Year's Day at 8:00 a.m. Eastern time.
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Nickolas
1 year ago
User 1: I think it's C, the Tuesday after New Year's Day at 8:00 a.m. Eastern time.
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Donette
1 year ago
I'm pretty sure the answer is B. The Friday after New Year's Day at 8:00 a.m. Eastern time. That's three business days from the call made on the Tuesday before New Year's Day.
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Truman
1 year ago
The SLA deadline is the Tuesday after New Year's Day at 8:00 a.m. Eastern time. The call center is closed on New Year's Day and the day after, so the three business days would be Tuesday, Wednesday, and Thursday of the following week.
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Cecilia
1 year ago
C) The Tuesday after New Year's Day at 8:00 a.m. Eastern time
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Cecilia
1 year ago
B) The Friday after New Year's Day at 8:00 a.m. Eastern time
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Lettie
1 year ago
I'm not sure, but I think the call center will miss their SLA on the Tuesday after New Year's Day as well. It makes sense based on the information provided.
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Yuette
1 year ago
I agree with Lavonda, the call center will miss their SLA on the Tuesday after New Year's Day because it falls within the three business days.
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Lavonda
1 year ago
I think the call center will miss their SLA on the Tuesday after New Year's Day.
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