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Microsoft MB-230 Exam - Topic 3 Question 29 Discussion

You use Dynamics 365 for Customer Service.You need to create business process flows.Which three entities can you use? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
B) Case and C) Letter and D) Social activity
A) Goal
E) Rollup queries

Microsoft MB-230 Exam - Topic 3 Question 29 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 29
Topic #: 3
[All MB-230 Questions]

You use Dynamics 365 for Customer Service.

You need to create business process flows.

Which three entities can you use? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: B, C, D

by Rebecka at May 09, 2022, 03:16 PM

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German
7 months ago
Wait, can you really use Social activity? That sounds weird.
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Lucy
7 months ago
Totally agree, Case and Goal are solid picks!
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Serina
8 months ago
Not sure about Letter though, seems off.
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Judy
8 months ago
I think Goal is also a valid choice.
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Tawny
8 months ago
You can definitely use Case for business process flows!
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Jarod
8 months ago
I think Case and Goal are solid choices, but Social activity seems a bit off for this type of flow.
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Mammie
8 months ago
I believe the Letter entity is not typically used for business process flows, but I could be wrong.
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Dustin
8 months ago
I remember practicing with business process flows, and I feel like Goal might be one of the options, but I can't recall clearly.
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Blair
8 months ago
I think we can definitely use the Case entity for business process flows, but I'm not sure about the others.
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Sherman
8 months ago
Okay, let me think this through. The question is asking about scaling the blueprint, so I'm guessing the changes would be in the Blueprint, under the Configuration area.
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Elvera
8 months ago
Hmm, this looks tricky. I'll need to carefully compare the two configurations to identify the differences.
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