Microsoft MB-230 Exam - Topic 3 Question 29 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 29
Topic #: 3

[All MB-230 Questions]

You use Dynamics 365 for Customer Service.

You need to create business process flows.

Which three entities can you use? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

AGoal

BCase

CLetter

DSocial activity

ERollup queries

Show Suggested Answer

Suggested Answer: B, C, D

by Rebecka at May 09, 2022, 03:16 PM

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German

4 months ago

Wait, can you really use Social activity? That sounds weird.

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Lucy

4 months ago

Totally agree, Case and Goal are solid picks!

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Serina

4 months ago

Not sure about Letter though, seems off.

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Judy

5 months ago

I think Goal is also a valid choice.

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Tawny

5 months ago

You can definitely use Case for business process flows!

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Jarod

5 months ago

I think Case and Goal are solid choices, but Social activity seems a bit off for this type of flow.

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Mammie

5 months ago

I believe the Letter entity is not typically used for business process flows, but I could be wrong.

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Dustin

5 months ago

I remember practicing with business process flows, and I feel like Goal might be one of the options, but I can't recall clearly.

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Blair

5 months ago

I think we can definitely use the Case entity for business process flows, but I'm not sure about the others.

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Sherman

5 months ago

Okay, let me think this through. The question is asking about scaling the blueprint, so I'm guessing the changes would be in the Blueprint, under the Configuration area.

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Elvera

5 months ago

Hmm, this looks tricky. I'll need to carefully compare the two configurations to identify the differences.

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