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You use Dynamics 365 for Customer Service.
You need to create business process flows.
Which three entities can you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Suggested Answer: B, C, D
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11 comments · newest first
GE
German
12 months ago
Wait, can you really use Social activity? That sounds weird.
LU
Lucy
1 year ago
Totally agree, Case and Goal are solid picks!
SE
Serina
1 year ago
Not sure about Letter though, seems off.
JU
Judy
1 year ago
I think Goal is also a valid choice.
TA
Tawny
1 year ago
You can definitely use Case for business process flows!
JA
Jarod
1 year ago
I think Case and Goal are solid choices, but Social activity seems a bit off for this type of flow.
MA
Mammie
1 year ago
I believe the Letter entity is not typically used for business process flows, but I could be wrong.
DU
Dustin
1 year ago
I remember practicing with business process flows, and I feel like Goal might be one of the options, but I can't recall clearly.
BL
Blair
1 year ago
I think we can definitely use the Case entity for business process flows, but I'm not sure about the others.
SH
Sherman
1 year ago
Okay, let me think this through. The question is asking about scaling the blueprint, so I'm guessing the changes would be in the Blueprint, under the Configuration area.
EL
Elvera
1 year ago
Hmm, this looks tricky. I'll need to carefully compare the two configurations to identify the differences.