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A company has the following business units:
Call center
Customer service
Digital response
Escalation
The security roles have not been modified. The customer service business unit is the parent of all other business units. Each business unit has its own queues. Customer service cases are routed to the appropriate individuals by using the queues.
You need to ensure that a specific user within the customer service business unit can read all queues within the parent and child business units.
Which security role should you assign to the user?
Suggested Answer: A
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13 comments · newest first
SH
Shaniqua
12 months ago
Totally agree, the manager role is the way to go!
TO
Tomas
1 year ago
Wait, can a user really read all queues just by being a manager? Sounds too easy.
MI
Mirta
1 year ago
No way, the Customer service representative won't have access to all queues.
GL
Glory
1 year ago
I think the System customizer could work too, right?
TR
Trinidad
1 year ago
Definitely need to assign the Customer service manager role for that.
DE
Destiny
1 year ago
The system customizer role sounds like it could have the right permissions, but I can't recall if it's specifically for queue access.
AR
Armando
1 year ago
The customer service representative might have limited access, but I feel like they wouldn't be able to read all queues across business units.
HA
Hailey
1 year ago
I think the scheduler role is more about managing appointments, so it probably wouldn't help with queue access.
LA
Lashon
1 year ago
I remember that the customer service manager role usually has broader access, but I'm not entirely sure if it covers all queues.
SH
Shayne
1 year ago
Okay, I've got this. The process of identifying and classifying risk is called underwriting. I'm confident that's the correct answer here.
TH
Thersa
1 year ago
I remember that DMVPN offers greater scalability compared to traditional IPsec tunnels, especially for multiple branches.
LA
Lai
1 year ago
If I recall correctly, actions 1 and 2 together could definitely help, but I'm not sure about including action 3. It might complicate things!
VI
Vivan
1 year ago
Okay, let me think this through. SNMP is an application layer protocol, so it needs to run on top of a transport layer protocol. UDP makes the most sense since it's connectionless and efficient for network management tasks.