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Microsoft MB-230 Exam - Topic 3 Question 21 Discussion

A company has the following business units:Call centerCustomer serviceDigital responseEscalationThe security roles have not been modified. The customer service business unit is the parent of all other business units. Each business unit has its own queues. Customer service cases are routed to the appropriate individuals by using the queues.You need to ensure that a specific user within the customer service business unit can read all queues within the parent and child business units.Which security role should you assign to the user?
A) Customer service manager
B) Scheduler
C) Customer service representative
D) System customizer

Microsoft MB-230 Exam - Topic 3 Question 21 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 21
Topic #: 3
[All MB-230 Questions]

A company has the following business units:

Call center

Customer service

Digital response

Escalation

The security roles have not been modified. The customer service business unit is the parent of all other business units. Each business unit has its own queues. Customer service cases are routed to the appropriate individuals by using the queues.

You need to ensure that a specific user within the customer service business unit can read all queues within the parent and child business units.

Which security role should you assign to the user?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Simona at May 06, 2022, 04:38 PM

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Shaniqua
10 months ago
Totally agree, the manager role is the way to go!
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Tomas
10 months ago
Wait, can a user really read all queues just by being a manager? Sounds too easy.
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Mirta
11 months ago
No way, the Customer service representative won't have access to all queues.
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Glory
11 months ago
I think the System customizer could work too, right?
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Trinidad
11 months ago
Definitely need to assign the Customer service manager role for that.
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Destiny
11 months ago
The system customizer role sounds like it could have the right permissions, but I can't recall if it's specifically for queue access.
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Armando
11 months ago
The customer service representative might have limited access, but I feel like they wouldn't be able to read all queues across business units.
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Hailey
11 months ago
I think the scheduler role is more about managing appointments, so it probably wouldn't help with queue access.
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Lashon
11 months ago
I remember that the customer service manager role usually has broader access, but I'm not entirely sure if it covers all queues.
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Shayne
11 months ago
Okay, I've got this. The process of identifying and classifying risk is called underwriting. I'm confident that's the correct answer here.
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Thersa
11 months ago
I remember that DMVPN offers greater scalability compared to traditional IPsec tunnels, especially for multiple branches.
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Lai
11 months ago
If I recall correctly, actions 1 and 2 together could definitely help, but I'm not sure about including action 3. It might complicate things!
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Vivan
11 months ago
Okay, let me think this through. SNMP is an application layer protocol, so it needs to run on top of a transport layer protocol. UDP makes the most sense since it's connectionless and efficient for network management tasks.
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