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Microsoft Exam MB-230 Topic 3 Question 19 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 19
Topic #: 3
[All MB-230 Questions]

A customer service organization plans to implement knowledge management for a custom entity named Root Cause Analysis.

Users must be able to search, link, and rate knowledge articles. Users must be provided with suggested knowledge articles.

You need to configure Dynamics 365 for Customer Service.

Which three actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

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Suggested Answer: A, C, E

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