Microsoft Exam MB-230 Topic 2 Question 92 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 92
Topic #: 2

[All MB-230 Questions]

You are a customer service manager. You define an enhanced service-level agreement (SLA).

You need to accurately record the time spent on cases by customer service representatives.

What should you do?

AImplement workflows on demand for the case entity

BApply automatic routing rules.

CApply parent-child case settings.

DPause the SLA when the case is on hold.

Show Suggested Answer

Suggested Answer: D

by Kris at Aug 01, 2025, 02:39 AM

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2 days ago

I think option D is the way to go. Pausing the SLA when the case is on hold makes the most sense to accurately record the time spent on cases.

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A) Implement workflows on demand for the case entity

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