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A company has the following business units:
*Call center
*Customer service
*Digital response
*Escalation
The security roles have not been modified. The customer service business unit is the parent of all other business units. Each business unit has its own queues. Customer service cases are routed to the appropriate individuals by using the queues.
You need to ensure that a specific user within the customer service business unit can read all queues within the parent and child business units.
Which security role should you assign to the user?
Suggested Answer: A
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13 comments · newest first
JU
Juliana
12 months ago
Totally with you on A, makes the most sense!
TE
Tennie
1 year ago
Wait, can a system customizer even read queues? Sounds off.
ER
Erinn
1 year ago
B seems way too limited for this task.
CH
Charlette
1 year ago
I think C could work too, but not sure about full access.
PA
Paz
1 year ago
Definitely A, the customer service manager has the right access.
BE
Benedict
1 year ago
The system customizer might allow for some modifications, but I don't think it grants the necessary permissions to read all queues.
KR
Kris
1 year ago
I practiced a similar question where the customer service representative role had limited access, so I doubt that's the right choice here.
CO
Corazon
1 year ago
I think the scheduler role is more about managing appointments, so it probably wouldn't give the access needed for queues.
VO
Von
1 year ago
I remember that the customer service manager role usually has broader access, but I'm not entirely sure if it covers all queues in child business units.
CH
Chandra
1 year ago
Hmm, this seems like it's testing our knowledge of e-commerce features. I'm guessing the "auto-add" part is referring to some kind of rule that can automatically add related products to the cart. I'll have to think about which rule type would enable that.
JE
Jerilyn
1 year ago
Okay, let's see. The catalog_editor role should be able to maintain categories and catalog items, but I'm not sure about updating the catalog manager or definition. I'll have to carefully consider each option.
MA
Mammie
1 year ago
I remember practicing a similar question where it stated that changes could be made. I should double-check this!
DI
Dino
1 year ago
I remember practicing this type of question, and I think "dot1x system-auth-control" was related to enabling 802.1X. But I'm not entirely sure if that's what we need here.