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Microsoft MB-230 Exam - Topic 2 Question 9 Discussion

A company has the following business units:*Call center*Customer service*Digital response*EscalationThe security roles have not been modified. The customer service business unit is the parent of all other business units. Each business unit has its own queues. Customer service cases are routed to the appropriate individuals by using the queues.You need to ensure that a specific user within the customer service business unit can read all queues within the parent and child business units.Which security role should you assign to the user?
A) Customer service manager
B) Scheduler
C) Customer service representative
D) System customizer

Microsoft MB-230 Exam - Topic 2 Question 9 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 9
Topic #: 2
[All MB-230 Questions]

A company has the following business units:

*Call center

*Customer service

*Digital response

*Escalation

The security roles have not been modified. The customer service business unit is the parent of all other business units. Each business unit has its own queues. Customer service cases are routed to the appropriate individuals by using the queues.

You need to ensure that a specific user within the customer service business unit can read all queues within the parent and child business units.

Which security role should you assign to the user?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Izetta at May 06, 2022, 10:35 AM

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Juliana
10 months ago
Totally with you on A, makes the most sense!
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Tennie
10 months ago
Wait, can a system customizer even read queues? Sounds off.
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Erinn
11 months ago
B seems way too limited for this task.
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Charlette
11 months ago
I think C could work too, but not sure about full access.
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Paz
11 months ago
Definitely A, the customer service manager has the right access.
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Benedict
11 months ago
The system customizer might allow for some modifications, but I don't think it grants the necessary permissions to read all queues.
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Kris
11 months ago
I practiced a similar question where the customer service representative role had limited access, so I doubt that's the right choice here.
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Corazon
11 months ago
I think the scheduler role is more about managing appointments, so it probably wouldn't give the access needed for queues.
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Von
11 months ago
I remember that the customer service manager role usually has broader access, but I'm not entirely sure if it covers all queues in child business units.
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Chandra
11 months ago
Hmm, this seems like it's testing our knowledge of e-commerce features. I'm guessing the "auto-add" part is referring to some kind of rule that can automatically add related products to the cart. I'll have to think about which rule type would enable that.
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Jerilyn
11 months ago
Okay, let's see. The catalog_editor role should be able to maintain categories and catalog items, but I'm not sure about updating the catalog manager or definition. I'll have to carefully consider each option.
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Mammie
11 months ago
I remember practicing a similar question where it stated that changes could be made. I should double-check this!
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Dino
11 months ago
I remember practicing this type of question, and I think "dot1x system-auth-control" was related to enabling 802.1X. But I'm not entirely sure if that's what we need here.
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