Microsoft Exam MB-230 Topic 2 Question 86 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 86
Topic #: 2

[All MB-230 Questions]

You are customizing an Omnichannel for Customer Service implementation.

A call center wants to enable a chat channel for unauthenticated chats with the following requirements:

* Chat must auto detect a customer for agents.

* A chat widget must be embedded in a specific domain.

You need to customize the solution that meets the requirements.

Which two options you should select? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Awidget location

Bproactive chat

Cvisitor location

Dpre-chat survey

Show Suggested Answer

Suggested Answer: A, B

by Tammi at Mar 24, 2025, 09:05 AM

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Alease

2 months ago

I think we should go with widget location and pre-chat survey, as they will ensure a seamless customer experience.

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Casie

2 months ago

B and D, for sure. Proactive chat and a pre-chat survey? Sounds like a party! Let's get this customer service fiesta started!

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Janna

16 days ago

Yes, those options will definitely enhance the chat experience for both customers and agents. Let's make sure to embed the widget in the specific domain as well.

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Gracia

29 days ago

B and D are the correct options. Proactive chat and pre-chat survey will help with customer detection.

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Gary

2 months ago

A and D, all the way. Placing the chat widget and getting that pre-chat info? Chef's kiss! *kisses fingers*

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Marguerita

1 days ago

I think A and D are the best choices for this implementation.

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Corinne

15 days ago

B) proactive chat

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Dacia

20 days ago

C) visitor location

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Julio

28 days ago

Exactly! Those two options will help meet the requirements perfectly.

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Billi

29 days ago

D) pre-chat survey

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Fidelia

1 months ago

A) widget location

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Nicolette

1 months ago

D) pre-chat survey

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Wai

1 months ago

A) widget location

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Ruby

2 months ago

I'm going with A and C. Embedding the chat widget in the right domain and knowing the visitor's location are key. Easy peasy!

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Joseph

2 months ago

I'm not sure about visitor location, but I think proactive chat and pre-chat survey could also be useful for this implementation.

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Marci

2 months ago

I agree with Novella, those options will help auto detect customers and embed the chat widget in a specific domain.

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Cordie

2 months ago

B and D, no doubt. Proactive chat and a pre-chat survey are the way to go. Gotta get all that juicy customer info!

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Cherelle

26 days ago

Both options are crucial for providing a seamless and personalized chat experience for customers.

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Jacklyn

1 months ago

Definitely, a pre-chat survey can help gather important information upfront to personalize the chat experience.

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Luis

1 months ago

Agreed, proactive chat is essential for engaging customers before they even start chatting.

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Novella

2 months ago

I think we should select widget location and visitor location.

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Chu

2 months ago

A and C, of course! You gotta know where the customer is to auto-detect them, am I right?

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Bernadine

1 months ago

Definitely, A and C are the way to go for meeting those requirements.

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Hollis

2 months ago

Absolutely, knowing the visitor location is crucial for auto-detection. A and C it is.

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Glen

2 months ago

Yes, you're right! A and C are the correct options for auto-detecting the customer.

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