Microsoft MB-230 Exam - Topic 2 Question 73 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 73
Topic #: 2

You are setting up knowledge management in Dynamics 365 Customer Service.

Management wants to view the statistics on which keywords are searched the most by agents when they use the knowledge base. You need to ensure that management can view the top search words. Which two steps should you configure? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

AEnable knowledge analytics.

BSelect Knowledge search analytics after adding the Additional features.

CAdd Knowledge Suggestion Section Control.

DEnable historical analytics.

EEnable knowledge article suggestions.

Show Suggested Answer

Suggested Answer: A, B

by Wilburn at Sep 12, 2024, 02:18 AM

Limited Time Offer

25%

Off

Get Premium MB-230 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Aaron

3 months ago

I doubt enabling historical analytics is necessary for this.

upvoted 0 times

...

Evette

3 months ago

Wait, can you really track keywords like that? Sounds cool!

upvoted 0 times

...

Jenise

3 months ago

A and D seem right to me, but not sure about B.

upvoted 0 times

...

Evangelina

4 months ago

I think C is also important for suggestions.

upvoted 0 times

...

Leslie

4 months ago

Definitely A and B! Those are the key steps.

upvoted 0 times

...

Jeannetta

4 months ago

I vaguely remember that adding Knowledge Suggestion Section Control was more about improving search results, not necessarily tracking keywords.

upvoted 0 times

...

Adolph

4 months ago

I practiced a similar question, and I feel like enabling historical analytics could be relevant, but I can't recall if it's directly tied to keyword searches.

upvoted 0 times

...

Leslie

4 months ago

I'm not entirely sure, but I remember something about selecting Knowledge search analytics after adding features. That might be important too.

upvoted 0 times

...

Susy

5 months ago

I think enabling knowledge analytics is definitely one of the steps. It seems crucial for tracking search statistics.

upvoted 0 times

...

Corinne

5 months ago

This is a good opportunity to demonstrate my understanding of Dynamics 365 knowledge management. I'll carefully review the options and make sure I select the correct steps to provide the requested functionality.

upvoted 0 times

...

Tommy

5 months ago

I've worked with Dynamics 365 knowledge management before, so I'm feeling pretty confident about this. Enabling the knowledge analytics and selecting the search analytics should do the trick.

upvoted 0 times

...

Basilia

5 months ago

Hmm, I'm a bit confused on the difference between knowledge analytics and historical analytics. I'll need to double-check the documentation to make sure I select the right options.

upvoted 0 times

...

Loren

5 months ago

Okay, let's see here. I think the key is to enable the knowledge analytics feature and then configure the search analytics. That should give management the visibility they need on the top search keywords.

upvoted 0 times

...

Dick

5 months ago

This seems like a straightforward configuration task, but I want to make sure I understand the requirements correctly. I'll need to review the options carefully.

upvoted 0 times

...

Anjelica

1 year ago

Yo, this is a no-brainer! A and D all the way. Gotta love those historical analytics. Management's gonna be like, 'Woah, where did all these keywords come from?'

upvoted 0 times

Chan

1 year ago

Definitely! Historical analytics will give them a good overview of the top search words.

upvoted 0 times

...

Rebbecca

1 year ago

Yeah, A and D are the way to go. Management will be impressed with those stats.

upvoted 0 times

...

Truman

1 year ago

D) Enable historical analytics.

upvoted 0 times

...

Raul

1 year ago

D) Enable historical analytics.

upvoted 0 times

...

Margot

1 year ago

A) Enable knowledge analytics.

upvoted 0 times

...

Herman

1 year ago

A) Enable knowledge analytics.

upvoted 0 times

...

Geoffrey

1 year ago

This is a tough one, but I'd go with A and B. Enabling the analytics and selecting the search analytics - that's the key to cracking this case.

upvoted 0 times

Darell

1 year ago

That's right, it's important to configure both steps for management to view the top search words.

upvoted 0 times

...

Loren

1 year ago

Don't forget to add the Additional features for Knowledge search analytics.

upvoted 0 times

...

Pamella

1 year ago

I agree, enabling knowledge analytics and selecting search analytics is crucial.

upvoted 0 times

...

Florinda

1 year ago

I think A and B are the way to go.

upvoted 0 times

...

Ryan

1 year ago

Enabling historical analytics could also provide valuable insights.

upvoted 0 times

...

Karol

1 year ago

Hmm, I reckon A and C are the ones you want. Gotta have that knowledge analytics and the suggestion section control. Management loves their data!

upvoted 0 times

Alpha

1 year ago

Definitely, management will be happy to have access to that data.

upvoted 0 times

...

Sophia

1 year ago

Yeah, you're right. Those are the steps we need to configure for management to view the top search words.

upvoted 0 times

...

Ruby

1 year ago

C) Add Knowledge Suggestion Section Control.

upvoted 0 times

...

Graciela

1 year ago

A) Enable knowledge analytics.

upvoted 0 times

...

Lon

1 year ago

We also need to select Knowledge search analytics after adding the Additional features.

upvoted 0 times

...

Elvera

1 year ago

B and E are the way to go. Can't forget about those knowledge article suggestions - that's where the real magic happens!

upvoted 0 times

...

Tommy

1 year ago

I agree, that would help management see the top search words.

upvoted 0 times

...

Iraida

1 year ago

A and D, of course! Gotta get that data analytics to track those keywords. Management will be thrilled to see the stats.

upvoted 0 times

Robt

1 year ago

D) Enable historical analytics.

upvoted 0 times

...

Celia

1 year ago

A) Enable knowledge analytics.

upvoted 0 times

...

Elly

2 years ago

I think we should enable knowledge analytics.

upvoted 0 times

...