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You are setting up knowledge management in Dynamics 365 Customer Service.
Management wants to view the statistics on which keywords are searched the most by agents when they use the knowledge base. You need to ensure that management can view the top search words. Which two steps should you configure? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Suggested Answer: A, B
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39 comments · newest first
AA
Aaron
11 months ago
I doubt enabling historical analytics is necessary for this.
EV
Evette
11 months ago
Wait, can you really track keywords like that? Sounds cool!
JE
Jenise
11 months ago
A and D seem right to me, but not sure about B.
EV
Evangelina
12 months ago
I think C is also important for suggestions.
LE
Leslie
12 months ago
Definitely A and B! Those are the key steps.
JE
Jeannetta
1 year ago
I vaguely remember that adding Knowledge Suggestion Section Control was more about improving search results, not necessarily tracking keywords.
AD
Adolph
1 year ago
I practiced a similar question, and I feel like enabling historical analytics could be relevant, but I can't recall if it's directly tied to keyword searches.
LE
Leslie
1 year ago
I'm not entirely sure, but I remember something about selecting Knowledge search analytics after adding features. That might be important too.
SU
Susy
1 year ago
I think enabling knowledge analytics is definitely one of the steps. It seems crucial for tracking search statistics.
CO
Corinne
1 year ago
This is a good opportunity to demonstrate my understanding of Dynamics 365 knowledge management. I'll carefully review the options and make sure I select the correct steps to provide the requested functionality.
TO
Tommy
1 year ago
I've worked with Dynamics 365 knowledge management before, so I'm feeling pretty confident about this. Enabling the knowledge analytics and selecting the search analytics should do the trick.
BA
Basilia
1 year ago
Hmm, I'm a bit confused on the difference between knowledge analytics and historical analytics. I'll need to double-check the documentation to make sure I select the right options.
LO
Loren
1 year ago
Okay, let's see here. I think the key is to enable the knowledge analytics feature and then configure the search analytics. That should give management the visibility they need on the top search keywords.
DI
Dick
1 year ago
This seems like a straightforward configuration task, but I want to make sure I understand the requirements correctly. I'll need to review the options carefully.
AN
Anjelica
2 years ago
Yo, this is a no-brainer! A and D all the way. Gotta love those historical analytics. Management's gonna be like, 'Woah, where did all these keywords come from?'
CH
Chan
2 years ago
Definitely! Historical analytics will give them a good overview of the top search words.
RE
Rebbecca
2 years ago
Yeah, A and D are the way to go. Management will be impressed with those stats.
TR
Truman
2 years ago
D) Enable historical analytics.
RA
Raul
2 years ago
D) Enable historical analytics.
MA
Margot
2 years ago
A) Enable knowledge analytics.
HE
Herman
2 years ago
A) Enable knowledge analytics.
GE
Geoffrey
2 years ago
This is a tough one, but I'd go with A and B. Enabling the analytics and selecting the search analytics - that's the key to cracking this case.
DA
Darell
2 years ago
That's right, it's important to configure both steps for management to view the top search words.
LO
Loren
2 years ago
Don't forget to add the Additional features for Knowledge search analytics.
PA
Pamella
2 years ago
I agree, enabling knowledge analytics and selecting search analytics is crucial.
FL
Florinda
2 years ago
I think A and B are the way to go.
RY
Ryan
2 years ago
Enabling historical analytics could also provide valuable insights.
KA
Karol
2 years ago
Hmm, I reckon A and C are the ones you want. Gotta have that knowledge analytics and the suggestion section control. Management loves their data!
AL
Alpha
2 years ago
Definitely, management will be happy to have access to that data.
SO
Sophia
2 years ago
Yeah, you're right. Those are the steps we need to configure for management to view the top search words.
RU
Ruby
2 years ago
C) Add Knowledge Suggestion Section Control.
GR
Graciela
2 years ago
A) Enable knowledge analytics.
LO
Lon
2 years ago
We also need to select Knowledge search analytics after adding the Additional features.
EL
Elvera
2 years ago
B and E are the way to go. Can't forget about those knowledge article suggestions - that's where the real magic happens!
TO
Tommy
2 years ago
I agree, that would help management see the top search words.
IR
Iraida
2 years ago
A and D, of course! Gotta get that data analytics to track those keywords. Management will be thrilled to see the stats.
RO
Robt
2 years ago
D) Enable historical analytics.
CE
Celia
2 years ago
A) Enable knowledge analytics.
EL
Elly
2 years ago
I think we should enable knowledge analytics.