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Microsoft MB-230 Exam - Topic 2 Question 20 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 20
Topic #: 2
[All MB-230 Questions]

You manage Dynamics 365 for Customer Service.

You need to configure automatic case creation for emails received by customers who have a support contract.

What should you do?

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Suggested Answer: D

by Sheron at May 05, 2022, 01:51 PM

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Dorian
4 months ago
Not sure about D, sounds a bit complicated for just emails.
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Ryan
4 months ago
Wait, can you really set it to create cases based on entitlements?
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Danica
4 months ago
Definitely not A, that won't create cases automatically.
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Aretha
5 months ago
I think B could work too, but D seems more specific.
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Laurel
5 months ago
Option D is the way to go!
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Rebeca
5 months ago
I vaguely recall that we need to check for valid entitlements when creating cases, so option D sounds familiar, but I’m not completely confident.
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Carmen
5 months ago
I’m a bit confused about the difference between source types. Wasn't there a question about service activities that seemed similar?
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Valentin
5 months ago
I remember a practice question where we had to set up case creation based on entitlements. I feel like option D might be the right choice here.
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Rose
5 months ago
I think we discussed something about automatic record creation rules in class, but I'm not sure if it was specifically for emails.
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Ben
5 months ago
Alright, let's do this! I know Marketo archiving pretty well, so I'm confident I can identify the two true statements here. Time to put my knowledge to the test.
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Rikki
5 months ago
I think the key here is understanding how the credit limit and outstanding balance are calculated. The question provides a lot of specific numbers, so I'll need to do some quick math to determine the total exposure and whether the new order would exceed the credit limit.
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