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Microsoft MB-230 Exam - Topic 2 Question 20 Discussion

You manage Dynamics 365 for Customer Service.You need to configure automatic case creation for emails received by customers who have a support contract.What should you do?
D) Create an automatic record creation and update rule. Set the source type to email. If a valid entitlement exists, configure the rule to create a case.
A) Configure service level agreements to be on hold until a call can be made to the customer.
B) Create an automatic record creation and update rule. Set the source type to email. Configure the rule to send automatic email responses to customers when records are created.
C) Create an automatic record creation and update rule. Set the source type to service activity. Configure the rule to send automatic email responses to customers when records are created.

Microsoft MB-230 Exam - Topic 2 Question 20 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 20
Topic #: 2
[All MB-230 Questions]

You manage Dynamics 365 for Customer Service.

You need to configure automatic case creation for emails received by customers who have a support contract.

What should you do?

Show Suggested Answer Hide Answer
Suggested Answer: D

by Sheron at May 05, 2022, 01:51 PM

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Dorian
10 months ago
Not sure about D, sounds a bit complicated for just emails.
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Ryan
10 months ago
Wait, can you really set it to create cases based on entitlements?
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Danica
11 months ago
Definitely not A, that won't create cases automatically.
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Aretha
11 months ago
I think B could work too, but D seems more specific.
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Laurel
11 months ago
Option D is the way to go!
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Rebeca
11 months ago
I vaguely recall that we need to check for valid entitlements when creating cases, so option D sounds familiar, but I’m not completely confident.
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Carmen
11 months ago
I’m a bit confused about the difference between source types. Wasn't there a question about service activities that seemed similar?
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Valentin
11 months ago
I remember a practice question where we had to set up case creation based on entitlements. I feel like option D might be the right choice here.
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Rose
11 months ago
I think we discussed something about automatic record creation rules in class, but I'm not sure if it was specifically for emails.
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Ben
11 months ago
Alright, let's do this! I know Marketo archiving pretty well, so I'm confident I can identify the two true statements here. Time to put my knowledge to the test.
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Rikki
11 months ago
I think the key here is understanding how the credit limit and outstanding balance are calculated. The question provides a lot of specific numbers, so I'll need to do some quick math to determine the total exposure and whether the new order would exceed the credit limit.
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