Microsoft MB-230 Exam - Topic 2 Question 112 Discussion

Question

A customer's entitlement is not available to assign to a case.

You need to determine the cause of the customer's issue.

What are two possible reasons for the issue? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Dacia · Accepted Answer

B) The entitlement is in waiting status and C) The entitlement is expired

Dacia · Answer

A) The entitlement is active

Dacia · Answer

D) The entitlement was renewed

Dacia · Answer

E) The entitlement is set as the default