Free Preparation Discussions
MENU
Microsoft MB-230 Exam - Topic 2 Question 105 Discussion
Topic #: 2
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are implementing Dynamics 365 Customer Service for a call center. There are separate queues for level1 and level2.
You need to set up the queues to meet the following requirements:
Users must have their own queues that no one else can access.
Users must not be able to view each other's queue.
Users must be able to work from the support queue.
Solution:
Set up each user queue to be public.
Set up level1 and level2 queues to be public and add applicable members.
Set up the support queue to be public.
Does the solution meet the goal?
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases
Tanja
8 days agoTanja
13 days agoWeldon
18 days agoWeldon
23 days agoNu
29 days agoNu
1 month agoRoosevelt
1 month agoJustine
1 month agoMaddie
2 months agoVashti
2 months agoRyan
2 months agoGlendora
2 months agoJettie
2 months agoChrista
3 months agoGalen
3 months ago