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You are a customer service representative using Dynamics 365 for Customer Service.
You need to identify and eliminate duplicate cases.
What should you do?
Suggested Answer: B
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15 comments · newest first
VI
Virgie
12 months ago
Parent-child relationships? Not sure how that helps with duplicates.
GU
Gussie
1 year ago
Business rules could work too, but merging feels more efficient.
MO
Mozelle
1 year ago
Wait, can we really use AI for this? Sounds complicated.
MI
Mitsue
1 year ago
Definitely agree with that! Merging is straightforward.
GL
Glennis
1 year ago
I think merging cases is the best way to handle duplicates.
VI
Vivienne
1 year ago
Parent-child case relationships sound familiar, but I don't see how they would help with duplicates. I think merging is more straightforward.
KE
Kenny
1 year ago
I feel like configuring Dynamics 365 AI could help with this, but I'm not confident if it's the right choice for just eliminating duplicates.
RI
Rickie
1 year ago
I'm not entirely sure, but I think using business rules might help identify duplicates too?
MA
Ma
1 year ago
I remember we talked about merging cases in our last practice session. That seems like a good option here.
FR
Francine
1 year ago
The "one switch at a time" approach sounds like it could be a good way to minimize risk and disruption when integrating SD-Access into an existing network. I'll focus on the options that mention reduced risk and easier rollback.
KR
Kristel
1 year ago
I feel like 20% is too high, given the acceptance number is only five out of 80. But it's tough to say for sure without calculating it.
FL
Flo
1 year ago
This is a good opportunity to showcase my knowledge of the Oracle data dictionary. I'm familiar with the base tables, views, and ownership, so I feel prepared to tackle this question.
MO
Monroe
1 year ago
Wait, I'm a little confused here. Is the Tablename.config related to the configuration list view or the table list view? I need to make sure I understand the difference before I select an answer.
LE
Leslee
1 year ago
Okay, let me break this down. GET and DELETE methods typically use URL parameters and query parameters, not the request body. I'll focus on those options.
MA
Malcolm
1 year ago
Okay, I think I've got a handle on this. The key is to identify the components that will most benefit the company as they pursue their goal of becoming a multinational corporation. I'll weigh the options and try to select the best one.