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Microsoft MB-230 Exam - Topic 1 Question 90 Discussion

You are a system administrator for Dynamics 365 for Customer Service.All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.You need to configure cases.What should you do?
D) Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
A) Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
B) Set the closure preference setting to Don't allow parent case closure until all child cases are closed. In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
C) Create a business rule.

Microsoft MB-230 Exam - Topic 1 Question 90 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 90
Topic #: 1
[All MB-230 Questions]

You are a system administrator for Dynamics 365 for Customer Service.

All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.

You need to configure cases.

What should you do?

Show Suggested Answer Hide Answer
Suggested Answer: D

by Romana at Jul 09, 2025, 03:59 PM

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Yuette
6 months ago
B seems complicated, but it might be necessary.
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Tarra
6 months ago
I think D is the way to go, inheritance is key!
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Amalia
6 months ago
I disagree, option A is too limiting.
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Tish
6 months ago
Wait, can you really set that up without custom code?
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Keena
6 months ago
Definitely option B, it covers all bases.
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Melvin
7 months ago
I feel like option D covers everything we need, especially with inheriting fields and the closure preference. It seems comprehensive.
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Nakisha
7 months ago
I’m a bit confused about whether we need to set the closure preference first or if that’s just a part of the overall configuration.
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Selene
7 months ago
I think option B sounds right because it mentions updating the field mapping, which is crucial for inheritance.
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Carolynn
7 months ago
I remember we practiced a similar question about case inheritance, but I’m not sure if I need to create a business rule or just adjust the settings.
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Ryan
7 months ago
The business rule option seems a bit overkill for this scenario. I'd go with the field mapping approach in Option B.
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Whitley
8 months ago
Okay, I think I've got it. We need to set the closure preference setting and also update the case entity field mapping to include the required fields. Option B looks like the right approach.
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Arthur
8 months ago
Hmm, I'm a bit unsure about the closure preference setting. Do we need to set that as well, or is that just a separate requirement?
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Valene
8 months ago
This question seems straightforward. I think the key is to configure the case entity to inherit the required fields from the parent case.
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Lynelle
10 months ago
I think D is the correct answer because it mentions default behavior.
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Aretha
10 months ago
But A makes sense because it mentions setting the closure preference.
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Kimberlie
11 months ago
Option D is a bit too simple. Relying on default behavior may not be enough to meet the specific requirements here.
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Helga
9 months ago
B) On the case entity, update the Parent case-Child case 1:N relationship field mapping to include the fields. Create a business rule on the case entity to prevent the parent from closing if it has one or more open child cases.
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Sue
9 months ago
A) Validate that customer and case title fields have not been removed as fields that child cases inherit from parent cases. Add product and case-type fields to the list. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
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Felix
11 months ago
I disagree, I believe it's B.
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Renea
11 months ago
Haha, Option C is like saying 'just create a business rule' without any details. That's the easy way out!
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Rima
11 months ago
I agree, Option A is the way to go. Inheriting the right fields and preventing parent case closure until child cases are closed is essential for the requirements.
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Yen
11 months ago
Option A seems the most comprehensive, covering all the required configurations. The closure preference setting is crucial to ensure parent cases can't be closed until child cases are resolved.
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Olene
10 months ago
I agree, option A seems to be the most comprehensive solution for configuring cases in Dynamics 365 for Customer Service.
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Kristal
10 months ago
I think option A is the best choice. It covers all the necessary configurations and ensures parent cases can't be closed until child cases are resolved.
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Skye
10 months ago
User 3: Option A covers all of that, it seems like the best choice.
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Alyssa
11 months ago
User 2: Yes, we also need to set the closure preference to not allow parent case closure until all child cases are closed.
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Miriam
11 months ago
User 1: I think we should validate the customer and case title fields for inheritance and add product and case-type fields.
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Aretha
11 months ago
I think the answer is A.
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