Microsoft MB-230 Exam - Topic 1 Question 90 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 90
Topic #: 1

You are a system administrator for Dynamics 365 for Customer Service.

All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.

You need to configure cases.

What should you do?

ASet the closure preference setting to Don't allow parent case closure until all child cases are closed.

BSet the closure preference setting to Don't allow parent case closure until all child cases are closed. In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.

CCreate a business rule.

DAdd the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.

Show Suggested Answer

Suggested Answer: D

by Romana at Jul 09, 2025, 03:59 PM

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Yuette

2 months ago

B seems complicated, but it might be necessary.

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Tarra

3 months ago

I think D is the way to go, inheritance is key!

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Amalia

3 months ago

I disagree, option A is too limiting.

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Tish

3 months ago

Wait, can you really set that up without custom code?

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Keena

3 months ago

Definitely option B, it covers all bases.

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Melvin

4 months ago

I feel like option D covers everything we need, especially with inheriting fields and the closure preference. It seems comprehensive.

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Nakisha

4 months ago

I’m a bit confused about whether we need to set the closure preference first or if that’s just a part of the overall configuration.

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Selene

4 months ago

I think option B sounds right because it mentions updating the field mapping, which is crucial for inheritance.

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Carolynn

4 months ago

I remember we practiced a similar question about case inheritance, but I’m not sure if I need to create a business rule or just adjust the settings.

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Ryan

4 months ago

The business rule option seems a bit overkill for this scenario. I'd go with the field mapping approach in Option B.

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Whitley

5 months ago

Okay, I think I've got it. We need to set the closure preference setting and also update the case entity field mapping to include the required fields. Option B looks like the right approach.

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Arthur

5 months ago

Hmm, I'm a bit unsure about the closure preference setting. Do we need to set that as well, or is that just a separate requirement?

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Valene

5 months ago

This question seems straightforward. I think the key is to configure the case entity to inherit the required fields from the parent case.

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Lynelle

7 months ago

I think D is the correct answer because it mentions default behavior.

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Aretha

7 months ago

But A makes sense because it mentions setting the closure preference.

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Kimberlie

7 months ago

Option D is a bit too simple. Relying on default behavior may not be enough to meet the specific requirements here.

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Helga

5 months ago

B) On the case entity, update the Parent case-Child case 1:N relationship field mapping to include the fields. Create a business rule on the case entity to prevent the parent from closing if it has one or more open child cases.

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Sue

6 months ago

A) Validate that customer and case title fields have not been removed as fields that child cases inherit from parent cases. Add product and case-type fields to the list. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.

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Felix

7 months ago

I disagree, I believe it's B.

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Renea

8 months ago

Haha, Option C is like saying 'just create a business rule' without any details. That's the easy way out!

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Rima

8 months ago

I agree, Option A is the way to go. Inheriting the right fields and preventing parent case closure until child cases are closed is essential for the requirements.

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Yen

8 months ago

Option A seems the most comprehensive, covering all the required configurations. The closure preference setting is crucial to ensure parent cases can't be closed until child cases are resolved.

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Olene

7 months ago

I agree, option A seems to be the most comprehensive solution for configuring cases in Dynamics 365 for Customer Service.

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Kristal

7 months ago

I think option A is the best choice. It covers all the necessary configurations and ensures parent cases can't be closed until child cases are resolved.

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