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You are creating an external-facing portal that uses capabilities of Dynamics 365 Customer Service.
When a case is closed, customers must receive an email that provides the ability to visit the knowledge base associated with the case.
You need to configure the system.
Which two options should you configure? Each correct answer presents part of a solution.
NOTE: Each correct selection is worth one point.
Suggested Answer: A, D
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26 comments · newest first
GI
Gilberto
11 months ago
Wait, we have to enable feedback on articles? That seems unnecessary!
MA
Mari
11 months ago
I agree with A and D, those are essential for customer follow-up!
LE
Lennie
11 months ago
Not sure about option C, does feedback really help that much?
NO
Nohemi
12 months ago
I think option B is a must too, attaching articles is key.
AD
Adell
12 months ago
Option A is definitely needed for the portal links!
EL
Elenor
1 year ago
I’m leaning towards option A and D. They both seem to align with what we discussed about external portals and knowledge sharing in class.
RO
Ronny
1 year ago
I’m a bit confused about option B. Attaching the article seems useful, but I don’t recall if it’s necessary for the email to go out.
DA
Darell
1 year ago
I remember practicing a similar question where we had to configure email notifications. I feel like option D might be the correct one since it mentions sharing the article link directly.
OL
Ollie
1 year ago
I think option A sounds familiar, but I'm not entirely sure if it's the right choice for linking knowledge articles in the email.
LA
Lawana
1 year ago
Hmm, I'm not sure about option C. Does that really have anything to do with the main requirement of sending the knowledge base link to the customer? I think I'll focus on A and D.
EL
Eleni
1 year ago
I feel pretty confident about this one. Based on the requirements, I'd select options A and B to configure the system properly.
AN
Annett
1 year ago
Okay, I think I've got a handle on this. The key is to configure the portal URL and enable sharing the knowledge article as a link in the email to the customer.
TE
Teri
1 year ago
Hmm, this looks like a tricky one. I'll need to carefully read through the options and think about how they might work together to solve the problem.
QU
Quentin
1 year ago
I'm a bit confused by the wording of the question. Do we need to do both options A and D, or just one of them? I want to make sure I get this right.
MA
Maryann
1 year ago
I'm a bit confused on the relationship between the existing VPN gateway and the Azure Virtual WAN. Do I need to delete the gateway or can I somehow integrate it?
KA
Karrie
1 year ago
Hmm, this is a tricky one. I'll need to carefully read through the details and think about how to restructure the service composition to handle the new policy requirements.
GE
Genevive
1 year ago
The question is clear, and I'm confident that Vendor groups is the functionality that would best resolve the issues with the legacy systems.
KR
Krissy
1 year ago
I'm feeling pretty good about this one. I've worked with Blue Prism before and I know the importance of secure connections. I think option B is the way to go.
BO
Boris
1 year ago
I remember we discussed how the hello interval impacts adjacency but I'm not sure if it's the most critical output.
RO
Rolf
1 year ago
The question is asking whether dynamic scaling mode can be used if the user can't predict service changes or doesn't have enough history data. Based on the information provided, that seems to be the case, so I'll go with True.
WE
Weldon
3 years ago
Haha, I bet the exam writers just threw that in to trip us up. 'Enable feedback?' What does that have to do with sending a link to the knowledge base?
BA
Barney
3 years ago
B) In Dynamics 365 Customer Service, ensure that the representative closing the case attaches the knowledge article to the record.
PR
Precious
3 years ago
A) In Dynamics 365 Customer Service, enter the portal URL that will be used to create external (public facing) portal links for knowledge articles in the Knowledge Solution field.
KR
Krystina
3 years ago
Yeah, I was thinking the same thing. B and D sound like the way to go. Though I'm curious about C - does enabling feedback on the knowledge articles have any relevance here?
LI
Ligia
3 years ago
I agree, but we need to make sure we get the right combination of options. I'm leaning towards B and D, since those seem to directly address the requirement.
CA
Carlota
3 years ago
Hmm, this question seems pretty straightforward. We need to configure the system to send an email to customers with a link to the knowledge base when their case is closed.