Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Microsoft MB-230 Exam - Topic 1 Question 31 Discussion

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.You need to automatically create cases from emails sent to the support@contoso.com email address.Solution: Create an automatic record creation and update rule. Set the Source type to Email, and then select the queue. Configure autoresponse settings.Does the solution meet the goal?
A) Yes
B) No References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/automatically-createcase-from-email

Microsoft MB-230 Exam - Topic 1 Question 31 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 31
Topic #: 1
[All MB-230 Questions]

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.

You need to automatically create cases from emails sent to the support@contoso.com email address.

Solution: Create an automatic record creation and update rule. Set the Source type to Email, and then select the queue. Configure autoresponse settings.

Does the solution meet the goal?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Caitlin at May 07, 2022, 05:33 PM

Limited Time Offer

25%

Off

Get Premium MB-230 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Noble
10 months ago
Autoresponse settings are key, good call on that!
upvoted 0 times
...
Elli
11 months ago
I think it might need more configuration for complex cases.
upvoted 0 times
...
Terrilyn
11 months ago
Wait, can it really handle all types of emails?
upvoted 0 times
...
Taryn
11 months ago
Totally agree, it’s a straightforward setup.
upvoted 0 times
...
Christene
11 months ago
This solution definitely meets the goal!
upvoted 0 times
...
Reita
11 months ago
I’m leaning towards "No" because I think there might be more to it than just setting the source type and queue.
upvoted 0 times
...
Vicky
11 months ago
I feel like this solution might work, but I can't recall if there are additional steps needed for the email source type.
upvoted 0 times
...
Mona
11 months ago
I remember a practice question where we had to set up autoresponses too, and it seemed important to configure those correctly to meet the goal.
upvoted 0 times
...
Glenna
11 months ago
I think creating an automatic record creation rule is definitely the right approach, but I'm not sure if just selecting the queue is enough.
upvoted 0 times
...
Venita
11 months ago
Hmm, I'm not entirely sure about the solution here. I'll need to think through the problem and the proposed solution to make sure it meets the stated goals. I don't want to just guess and risk getting it wrong.
upvoted 0 times
...
Argelia
11 months ago
Hmm, this one seems a bit tricky. I'll need to carefully read through the options and think about how externally priced products work in Salesforce B2B Commerce.
upvoted 0 times
...

Save Cancel