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You are using Dynamics 365 for Customer Service.
You need to create the entitlements for your customers.
What should you do?
Suggested Answer: C
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12 comments · newest first
ED
Edelmira
12 months ago
Routing rules? Not sure how that fits in here.
VI
Virgina
1 year ago
Queues are useful, but not for entitlements, right?
MA
Ma
1 year ago
Wait, can you really create an entity for each channel? Sounds complicated!
RO
Rosalia
1 year ago
Definitely agree with C, it makes the most sense.
JO
Josephine
1 year ago
I think option C is the way to go!
KA
Karol
1 year ago
I recall that routing rules are important, but I don't think they directly relate to entitlements. I feel like it's more about configuring channels.
QU
Quentin
1 year ago
I’m a bit confused about whether we need to create entities or just configure existing ones. I might lean towards option C, though.
LA
Lai
1 year ago
I think we practiced a similar question where we had to set up entitlements, and I feel like configuring entitlement channels was the right answer.
AL
Alethea
1 year ago
I remember we discussed entitlements in class, but I'm not sure if it's about creating queues or configuring channels.
JO
Johana
1 year ago
The high-assurance sessions piece is interesting. I wonder how that ties into the overall MFA implementation. I'll make sure to consider that as well.
AL
Alecia
1 year ago
I think this is asking about a Google Cloud product that can manage compliance across multiple projects. Security Command Center seems like the best option to handle that.
GE
Gerri
1 year ago
I remember studying that consultants often provide guidance on security policies and procedures, but I'm not sure if that's the only aspect they cover.