Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Microsoft MB-230 Exam - Topic 1 Question 27 Discussion

You are a customer service manager for a company using Dynamics 365 for Customer Service.You need to set up queues to manage support. You assign a team to each queue.What type of queue should you configure?
B) Private
A) Personal
C) Business unit
D) Public References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-queuesmanage-activities-cases

Microsoft MB-230 Exam - Topic 1 Question 27 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 27
Topic #: 1
[All MB-230 Questions]

You are a customer service manager for a company using Dynamics 365 for Customer Service.

You need to set up queues to manage support. You assign a team to each queue.

What type of queue should you configure?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Filiberto at May 07, 2022, 08:47 PM

Limited Time Offer

25%

Off

Get Premium MB-230 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Man
7 months ago
Personal queues are too limiting for team support, no way!
upvoted 0 times
...
Stacey
7 months ago
Public queues might confuse customers, right?
upvoted 0 times
...
Madonna
8 months ago
Wait, can we really use Private queues for teams? Seems odd.
upvoted 0 times
...
Charlene
8 months ago
Totally agree, it's the best way to manage workloads!
upvoted 0 times
...
Salome
8 months ago
I think a Business unit queue makes the most sense for team assignments.
upvoted 0 times
...
Kattie
8 months ago
I believe Business unit queues are designed for team assignments, so that might be the best option here, but I need to double-check the documentation.
upvoted 0 times
...
Anglea
8 months ago
I remember practicing a question about queues, and I think a Private queue could work too, but it might limit visibility for other teams.
upvoted 0 times
...
Annelle
8 months ago
I think we might need to set up a Business unit queue since we have teams assigned to each queue, but I'm not entirely sure.
upvoted 0 times
...
Keneth
8 months ago
I’m a bit confused about the difference between Personal and Public queues. I feel like Public might be the right choice since it allows everyone to see it.
upvoted 0 times
...
Dahlia
8 months ago
I think this is asking about the mechanism that determines the approvals and tasks triggered when a Catalog Item is requested. The options seem to be focused on different types of workflow or process elements, so I'll need to carefully consider which one best fits that description.
upvoted 0 times
...
Larae
8 months ago
This one seems pretty straightforward. I think the Lightning Design System Zip is the way to go to quickly mock up Salesforce UI experiences.
upvoted 0 times
...
Aron
8 months ago
Hmm, the question is asking about which two activities it's most important to measure this metric. I'll need to analyze the information provided to determine the best answer.
upvoted 0 times
...

Save Cancel