Discuss Microsoft MB-230 Exam Topic 1 Question 15

You are a Dynamics 365 for Customer Service administrator.

Your company provides standard support contracts for 20 hours of email support. Phone is offered as a

premium service in allotments of 10 incidents.

You need to set up an entitlement template for the standard support.

What should you configure?

ASet the value of the Total terms field for an entitlement to 20.
Set the entitlement channel option to Phone.
Set the value of the Total terms value to 20.

BSet the value of the Total terms field for an entitlement to 20.
Set the entitlement channel option to Email. Set the value of the Total terms field to 20.

CSet the value of the Total terms field for an entitlement to 20.
Set the entitlement channel option to Email.
Set the value of the Total terms field to 10.
Add the Phone option. Set the value of the Total Terms field to 10.

DSet the value of the Total terms field for an entitlement to 20.
Set the entitlement channel option to Email. Set the value of the Total terms field to 0.
Add the Phone option.
Set the value of the Total Terms field to 10.

Suggested Answer: B

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12 comments · newest first

India 12 months ago

B is definitely the way to go, simple and clear!

Freida 1 year ago

I think C is confusing, why split the terms like that?

Frankie 1 year ago

Wait, why would you set phone support to 0 in D?

Tu 1 year ago

Totally agree, email is the standard channel!

Tresa 1 year ago

Option B seems right, 20 hours for email support.

Silvana 1 year ago

I'm a bit confused about the Total terms for phone support. Should it be 10 incidents or something else? I wish I had reviewed that part more.

Selma 1 year ago

I feel like the phone option is a premium service, so it shouldn't be included in the standard entitlement setup. Maybe option B is correct?

Veronica 1 year ago

I remember practicing a question like this where we had to set up entitlements, and I think the Total terms should be 20 for email support.

Cristy 1 year ago

I think the entitlement should definitely be set to Email since that's the standard support channel, but I'm not sure about the Total terms value.

Kimi 1 year ago

This looks like a straightforward question about quality management pioneers. I'll start by thinking about which of these names I recognize from my studies on Japanese quality management approaches.

Jacklyn 1 year ago

Allocating more data to the training set is an interesting suggestion. I wonder if that would be enough on its own to address the overfitting issue, or if we'd need to combine it with other techniques.

Rozella 1 year ago

Hmm, this one seems tricky. I'm not sure if I fully understand the relationship between the Quote Line, the lookup field, and the Campaign object. I'll need to re-read the question carefully.

Microsoft MB-230 Exam - Topic 1 Question 15 Discussion