MENU
You are a Dynamics 365 Customer Service system administrator for Contoso, Ltd.
You need to automatically create cases from emails sent to the support@contoso.com email address.
Solution: Create an automatic record creation and update rule. Set the Activity type to Email, and then select the queue. Configure conditions for record creation.
Does the solution meet the goal?
Suggested Answer: A
Get Premium MB-230 Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
4 comments · newest first
CO
Corrinne
2 days ago
I’m a bit confused about the conditions for record creation. I feel like they need to be very specific to ensure cases are created correctly, but I can't recall the exact details.
BE
Bettina
7 days ago
My gut says this solution meets the goal, especially since it mentions setting the Activity type to Email, but I could be mixing it up with another type of rule.
LA
Laurena
13 days ago
I remember practicing a similar question where we had to set up email to case conversion. I feel like the queue selection is crucial here, but I’m not confident about the specifics.
KA
Karrie
18 days ago
I think this solution might work because automatic record creation rules are designed for this kind of scenario, but I'm not entirely sure about the conditions part.