Discuss Microsoft MB-230 Exam Topic 1 Question 108

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

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You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.

You need to automatically create cases from emails sent to the support@contoso.com email address.

Solution: Configure Dynamics 365 to automatically send responses to customers when the record is created.

Does the solution meet the goal?

AYes

BNo

Suggested Answer: B

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12 comments · newest first

Rickie 5 days ago

Wait, isn't the goal to create cases from emails?

Aliza 10 days ago

Totally agree, it doesn't meet the goal.

Rocco 15 days ago

This just sends an auto-reply, not a case.

Erick 20 days ago

I thought auto-responses were part of case creation!

Marva 26 days ago

Nope, it needs to do more than just respond.

Jeanice 1 month ago

Wait, so it doesn't actually create the cases?

Thurman 1 month ago

Totally agree, it doesn't meet the goal.

Mirta 1 month ago

This just sends an auto-response, not creates cases.

Shawnda 2 months ago

I think the goal is about creating cases, so I’m leaning towards "No," but I wish I had more clarity on the specifics.

Nelida 2 months ago

I feel like the solution doesn’t really address the case creation part directly. It might just be a partial solution.

Matilda 2 months ago

This seems similar to a practice question we did about email routing, but I don’t think just sending responses counts as meeting the goal.

Elvera 2 months ago

I remember we discussed automating case creation, but I’m not sure if sending responses is the same thing.

Microsoft MB-230 Exam - Topic 1 Question 108 Discussion