Discuss Microsoft AZ-400 Exam Topic 9 Question 47

Your company uses ServiceNow for incident management.

You develop an application that runs on Azure.

The company needs to generate a ticket in ServiceNow when the application fails to authenticate.

Which Azure Log Analytics solution should you use?

AApplication Insights Connector

BAutomation & Control

CIT Service Management Connector (ITSM)

DInsight & Analytics

Suggested Answer: C

The IT Service Management Connector (ITSMC) allows you to connect Azure and a supported IT Service Management (ITSM) product/service.

ITSMC supports connections with the following ITSM tools:

ServiceNow

System Center Service Manager

Provance

Cherwell

With ITSMC, you can

Create work items in ITSM tool, based on your Azure alerts (metric alerts, Activity Log alerts and Log Analytics alerts).

Optionally, you can sync your incident and change request data from your ITSM tool to an Azure Log Analytics workspace.

https://docs.microsoft.com/en-us/azure/azure-monitor/platform/itsmc-overview

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13 comments · newest first

Matthew 12 months ago

Automation & Control seems like a solid option, right?

Annmarie 1 year ago

Wait, are we sure about that?

Vanesa 1 year ago

ITSM is the way to go, no doubt!

Therese 1 year ago

I thought Application Insights would work too.

Marti 1 year ago

Definitely the ITSM Connector for this!

Gussie 1 year ago

I’m confused about the options. Insight & Analytics sounds familiar, but I can’t recall its specific use case in this context.

Johna 1 year ago

I’m leaning towards the ITSM Connector too, but I vaguely recall something about Automation & Control being useful for alerts.

Bernadine 1 year ago

I remember practicing a similar question about Azure monitoring tools, and I think Application Insights might be relevant, but it feels a bit off for ticket generation.

Lorrie 1 year ago

I think the IT Service Management Connector is the right choice since it integrates directly with ServiceNow, but I'm not completely sure.

Tenesha 1 year ago

Hmm, this seems like a tricky one. I'll need to carefully read through the details and think it through step-by-step.

Carlton 1 year ago

I'm a little confused by this decision table. I'll need to review my notes and make sure I understand the process before attempting to solve it.

Muriel 1 year ago

Wait, I'm a bit confused. Does Cisco also offer LAN and WAN solutions? I'll need to double-check the information I have on their product portfolio to make the best guess here.

Ozell 1 year ago

Using the notification scheme could be key here, but since it's the default and hasn't been updated, I'm not sure how effective it would be.

Microsoft AZ-400 Exam - Topic 9 Question 47 Discussion