You are Test Manager working on a project which is improving the user interface for its call centre staff handling customer enquiries. The project has completed UAT for the first iteration; however a large number of defects were raised by call centre staff seconded to help with the User Acceptance testing.
The defects described the user interface as not being intuitive enough with a poor 'help' facility. A user representative spent a week working with developers and system testers to explain the issues, which were subsequently agreed to have resulted from poorly specified usability requirements.
The requirements were defined separately for each iteration and have been formally reviewed by business analysts, developers and the IT director.
The user representative was also able to answer a number of other questions that the system test team had regarding call centre workflows, which improved their domain knowledge.
You have been asked to conduct a project retrospective and recommend improvements for the next iteration which introduces further user interface changes. Which of the following would be the MOST effective improvement for the next iteration?
You are looking to Improve the efficiency of testing. The developers have been claiming that the majority of defect reports they receive are invalid either due to the test environment or because the tester did not follow the right steps In a standard defect management process where should you look for more information about these invalid defects?
Context Analysis:
The developers claim many defect reports are invalid. Reviewing defects that are rejected or closed without fixes can highlight issues like incorrect environment setup or missed testing steps.
Evaluation of Options:
A . In the ones that are stuck in the In Progress state:
Incorrect. These defects are still being investigated, not confirmed as invalid.
B . In the ones that are Resolved but not Closed:
Incorrect. These defects have been fixed but not yet verified; they are not considered invalid.
C . In the ones that are in the status Rejected or Closed without a fix:
Correct. Rejected defects are marked invalid and are directly related to the problem described.
D . In the ones with the status of Re-Opened:
Incorrect. Re-opened defects indicate recurring or unresolved issues, not invalid reports.
Syllabus Alignment:
ISTQB highlights analyzing defect statuses to improve defect reporting and management processes (TM-2.3.5).
ISTQB Advanced Level Test Management Syllabus (TM-2.3.5)
Which of the following statements is true regarding documentation standards? [2]
Documentation standards are not uniform across all test levels; they can differ based on the specific requirements of each level. For instance, unit testing may have different documentation needs compared to system testing. The ISTQB documentation standards recognize this variability and allow for flexibility to suit the context of the test level. This ensures that the documentation is appropriate for the objectives and constraints of each test level, providing clarity and efficiency in the testing process.
Which one of the following standards would a Test Manager be expected to understand when planning and organising activities with a Project Manager? SELECT ONE OPTION
Test results are reported as "Requirements tested, passed, and failed".
What test strategy are you using? [1]
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