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ISTQB CT-UT Exam Questions
- Topic 1: Basic Concepts: This section measures the skills of Usability Analysts and covers fundamental definitions and ideas related to usability, user experience, and accessibility. It explains what usability means in terms of effectiveness, efficiency, and satisfaction within software products. User experience concepts related to emotions, perceptions, and responses before, during, and after use are included. It also addresses accessibility, focusing on usage by people with diverse abilities.
- Topic 2: Risks in Usability, User Experience and Accessibility: This domain assesses the ability of Risk Analysts to identify and analyze common risks that can affect usability, user experience, and accessibility. It differentiates between product risks—such as users being unable to use a product effectively—and project risks, including lack of expertise or insufficient usability evaluation processes. Understanding these risks helps in planning effective usability testing and evaluation.
- Topic 3: Usability and Accessibility Standards: This part addresses the knowledge required by Compliance Officers regarding standards and guidelines that govern usability and accessibility. It introduces ISO standards like ISO 9241-110 and ISO 9241-171, manufacturer guidelines from major platforms, and web accessibility guidelines such as WCAG. It also touches on legislation relevant to accessibility requirements, such as the UK Equality Act and the Americans with Disabilities Act.
- Topic 4: Usability Reviews: This domain evaluates the skills of Usability Testers in conducting reviews of software interfaces without user involvement. It differentiates informal reviews from expert reviews and introduces heuristic evaluation as a structured method. The section describes step-by-step approaches to preparing for and conducting reviews, emphasizing the importance of consensus and clear communication of findings.
- Topic 5: Usability Testing: This section measures the practical knowledge of Usability Testers in planning, conducting, analyzing, and reporting formal usability test sessions with users. It outlines test preparation activities including writing test plans, test scripts, and tasks, as well as considerations for test locations and pilot sessions. It explains how to moderate sessions, analyze findings, classify problems by severity, and communicate results effectively to stakeholders.
- Topic 6: User Surveys: This part assesses the ability of Usability Test Analysts to design and use surveys to gather user feedback on software usability. It describes how to prepare user surveys, select appropriate questionnaires, and analyze survey responses to measure user satisfaction and other quality attributes from the user’s perspective.
- Topic 7: Selecting Appropriate Methods: This domain helps Test Managers make decisions on which usability evaluation methods to apply depending on project context, resources, and maturity. It discusses criteria for selecting usability, user experience, and accessibility evaluation methods suited to different stages of development and organizational needs, including agile development scenarios.
Free ISTQB CT-UT Exam Actual Questions
Note: Premium Questions for CT-UT were last updated On Sep. 13, 2025 (see below)
You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.
Which of the following is a reasonable task definition to include in the test?
A well-defined usability task uses a realistic scenario and goal (''find a suited smartphone within your $200 budget with infrared sensor and order it''), without prescribing exact clicks. This lets you observe how users naturally navigate, search, and complete the order process - directly measuring the main goal of placing an order.
Usability reviews aim to identify potential usability problems based on certain criteri
a. Which of the following is a reasonable criterion for a usability review?
Usability reviews are grounded in established guidelines, such as ISO 9241-110 or Nielsen's heuristics, that specify how interfaces should behave to support effectiveness, efficiency, and satisfaction. These standards provide objective criteria against which an expert can judge a design's usability.
Which of the following is the correct distinction between formative and summative usability evaluation?
Formative evaluations are conducted during development to identify and fix usability issues as they arise, guiding iterative design improvements. Summative evaluations are performed after a design is stable to measure its overall effectiveness and compare it against benchmarks or requirements.
Which of the following are advantages of using a usability lab?
i. The context is natural
ii. Test sessions are easy to observe
iii. Inexpensive setup
iv. Similar conditions for all sessions
v. Easy recording of sessions
A usability lab provides a controlled environment where sessions are straightforward to observe (ii), conducted under consistent conditions (iv), and easily recorded for later analysis (v). Natural context (i) and low cost (iii) are not advantages of a lab setting.
You're conducting a user survey and you have reached the third stage, selecting an appropriate questionnaire. You have decided to use a standardized questionnaire as you want to benchmark against previous usability measurements.
Which of the following user questionnaires allow benchmarking against previous usability measurements?
i. SUS
ii. SUMI
iii. WAMMI
All three instruments - SUS, SUMI, and WAMMI - are standardized questionnaires with established normative datasets, enabling you to compare your results against those from prior studies or industry benchmarks.
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