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You are developing the code that controls an industrial Espresso machine which will be operated by waiting staff in restaurants.
The machine is rather complicated and has lots of switches and buttons, so in the next iteration instructions will be provided to the operator on a small LCD screen.
A User Story for the Operator-Instructions module is as follows:
"As an operator of the Espresso machine, I would like to know how to steam milk, so I can add steamed milk to the coffee."
The following is a list of risks identified for this story, with assigned probability and impact.
Suggested Answer: C
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28 comments · newest first
BR
Brittani
10 months ago
Untrained customers trying to use it is a real concern, for sure!
CR
Crissy
10 months ago
I agree, they'll just press buttons until something happens.
BR
Brice
10 months ago
But what if the instructions are wrong? That could be a big issue.
EL
Elmer
11 months ago
A small child? Really? That seems a bit far-fetched.
LE
Leah
11 months ago
Operators definitely won't read the instructions!
OR
Oren
11 months ago
I’m not too worried about option D since the impact is low, but it still seems like a good idea to have safety features in place to prevent kids from using the machine.
LA
Lashaunda
11 months ago
I feel like option C is really concerning. If an untrained customer tries to use the machine, it could be dangerous. I wonder how we can mitigate that risk.
CH
Chandra
11 months ago
I think option B is a big risk because if the instructions are wrong, it could lead to serious issues. We had a similar question about user manuals in class.
EM
Emeline
12 months ago
I remember we talked about how important it is for operators to actually read the instructions, but I’m not sure how to encourage that behavior.
EU
Eun
12 months ago
Easy peasy! This is right up my alley. I'd start by breaking down the milk steaming process step-by-step, making sure each instruction is crystal clear. And I'd definitely include some warnings about unauthorized users - safety first!
LI
Lindsey
12 months ago
Okay, this looks tricky. Gotta make sure the instructions are clear and comprehensive, but also consider all those potential risks. I'd probably start by focusing on the high-impact risks and see how I can mitigate those through the design of the instructions.
PO
Portia
1 year ago
Hmm, I'm a bit confused about the risk assessment. Some of the probabilities and impacts seem a bit off to me. I'd want to double-check those before deciding how to approach the instructions.
RO
Robt
1 year ago
This seems like a pretty straightforward question. I'd start by identifying the key requirements - the user story about steaming milk, and the list of risks. Then I'd think about how to address those risks in the instructions.
RO
Rodrigo
1 year ago
I agree, Rolf. That one's a bit funny, but it's a valid concern. And let's not forget the low-probability but high-impact issues. Gotta be ready for anything with a machine this complex.
RO
Rolf
1 year ago
Ah, option D made me chuckle. A small child trying to steam milk? Now that's a mental image I didn't need. But hey, gotta cover all the bases, right?
ME
Merlyn
1 year ago
Absolutely, we have to consider all possible risks, even the unlikely ones like a small child using the machine.
YU
Yuriko
1 year ago
Haha, that would definitely be a sight to see. But safety first, right?
LE
Leontine
1 year ago
Yeah, option D is pretty funny. Can you imagine a small child trying to steam milk?
JU
Justine
1 year ago
I'm with you on that, Leatha. But I'm also a bit worried about option C. Untrained customers trying to use the machine? Recipe for disaster, if you ask me.
DE
Detra
1 year ago
Maybe we can add some safety features to prevent untrained users from operating the machine.
TR
Trinidad
1 year ago
I agree, we don't want any accidents happening with untrained customers.
RO
Rory
1 year ago
We definitely need to make sure the instructions are clear and easy to follow.
LE
Leatha
2 years ago
Hmm, I'd say option B is the biggest concern here. If the instructions are wrong or out of order, that could lead to some serious issues with the machine. Gotta get those step-by-step instructions spot on.
LE
Leigha
1 year ago
We definitely need to make sure the steps are clear and in the right order.
WY
Wynell
1 year ago
Yeah, I agree. Incorrect instructions could cause a lot of problems.
BR
Brunilda
2 years ago
But what if the operators don't bother reading the instructions at all?
ST
Stephane
2 years ago
I agree, if the instructions are unclear, it could lead to mistakes.
NE
Nelida
2 years ago
I think it's important for the operator to have clear instructions.