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iSQI CPUX-F Exam - Topic 4 Question 73 Discussion

16. Which two of the following relate to the user experience of a train travel website but not to its usability:
A) Pop-ups regularly appear over the text, leading users to become angry and frustrated and B) Users frequently mention that they like the layout of the website
C) If a session times out the user does not find out until they have submitted all of their contact and payment information. They then have to start all over again
D) The data strip on tickets bought from the website cannot be read by machines at the ticket barriers, forcing customers to queue up to have their ticket checked manually
E) Tickets bought online do not need to be printed out. Users are able to scan their confirmation emails at the ticket barrier - this removes the worry for users who are concerned about losing their tickets
F) The website has not been optimised for mobile phones, and users get frustrated and annoyed as they try to fill text fields in

iSQI CPUX-F Exam - Topic 4 Question 73 Discussion

Actual exam question for iSQI's CPUX-F exam
Question #: 73
Topic #: 4
[All CPUX-F Questions]

16. Which two of the following relate to the user experience of a train travel website but not to its usability:

Show Suggested Answer Hide Answer
Suggested Answer: A, B

by Audra at Jul 30, 2025, 06:31 PM

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Samira
7 months ago
Totally agree, mobile optimization is a must these days!
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Lucina
7 months ago
I actually like the layout, it’s pretty clean.
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Inocencia
7 months ago
Pop-ups are the worst! They ruin the experience.
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Vivienne
7 months ago
How can tickets not be machine-readable? That’s surprising!
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Wilda
8 months ago
Wait, the session timeout issue sounds really frustrating!
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Gail
8 months ago
I think usability is more about how well the site works, so maybe C and D are more usability-related? Not completely sure though.
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Lashandra
8 months ago
I feel like we had a practice question about pop-ups affecting user satisfaction. Maybe A is a good choice for user experience?
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Altha
8 months ago
I’m not entirely sure, but I think options like B and E might relate more to user experience than usability.
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Ocie
8 months ago
I remember we discussed how user experience is more about feelings and perceptions, while usability is about functionality.
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Carey
9 months ago
This is a tricky one, but I think I've got it. I'll select the options that describe the user's emotional response and perceptions, rather than the functional aspects of the website.
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Vi
9 months ago
I've got a strategy - I'll focus on identifying the options that are clearly about the overall user experience, like how users feel about the website, rather than just the technical usability factors.
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Lorrine
9 months ago
I'm a bit confused by the distinction between user experience and usability. Can someone clarify the difference for me? That would help me approach this question better.
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Freida
9 months ago
Okay, let me think this through. The question is asking which options relate to user experience but not usability. I'll need to carefully consider each option and how it impacts the user.
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Tambra
9 months ago
This question seems straightforward, but I want to make sure I understand the difference between user experience and usability before I answer.
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Ricki
10 months ago
The pop-ups and timing out issues are definitely user experience problems, not usability ones.
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Elli
10 months ago
I think option A and E both relate to user experience, while the others are more about usability.
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Kanisha
11 months ago
That's true, pop-ups can be really annoying for users.
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Shala
11 months ago
But what about option A? Pop-ups can definitely affect user experience negatively.
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Elli
11 months ago
I agree with Kanisha, option E is about user convenience, not usability.
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Kanisha
11 months ago
I think option E relates to user experience, not usability.
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