iSQI Exam CPUX-F Topic 4 Question 73 Discussion

Actual exam question for iSQI's CPUX-F exam

Question #: 73
Topic #: 4

16. Which two of the following relate to the user experience of a train travel website but not to its usability:

APop-ups regularly appear over the text, leading users to become angry and frustrated

BUsers frequently mention that they like the layout of the website

CIf a session times out the user does not find out until they have submitted all of their contact and payment
information. They then have to start all over again

DThe data strip on tickets bought from the website cannot be read by machines at the ticket barriers, forcing customers to queue up to have their ticket checked manually

ETickets bought online do not need to be printed out. Users are able to scan their confirmation emails at the ticket barrier - this removes the worry for users who are concerned about losing their tickets

FThe website has not been optimised for mobile phones, and users get frustrated and annoyed as they try to fill text fields in

Show Suggested Answer

Suggested Answer: A, B

by Audra at Jul 30, 2025, 07:31 PM

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Altha

3 days ago

I’m not entirely sure, but I think options like B and E might relate more to user experience than usability.

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Ocie

9 days ago

I remember we discussed how user experience is more about feelings and perceptions, while usability is about functionality.

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Carey

14 days ago

This is a tricky one, but I think I've got it. I'll select the options that describe the user's emotional response and perceptions, rather than the functional aspects of the website.

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Vi

20 days ago

I've got a strategy - I'll focus on identifying the options that are clearly about the overall user experience, like how users feel about the website, rather than just the technical usability factors.

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Lorrine

25 days ago

I'm a bit confused by the distinction between user experience and usability. Can someone clarify the difference for me? That would help me approach this question better.

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Freida

1 month ago

Okay, let me think this through. The question is asking which options relate to user experience but not usability. I'll need to carefully consider each option and how it impacts the user.

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