Discuss ISQI CPUX-F Exam Topic 2 Question 5

Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?

AUsers spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying

BUsers liked the modern look of the website

CWhen asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant

DAll users were able to purchase return tickets from Oxford to London very quickly

EUsers with limited vision spent a lot of time reading the tiny fonts used on the website

FOnly 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously

Suggested Answer: A

Satisfaction

The extent to which the user's physical, cognitive and emotional responses that result from the use of an interactive system meet the user's needs and expectations.

Notes:

1. Effectiveness and efficiency may influence satisfaction. For example, low effectiveness or low efficiency may lead to low satisfaction. Satisfaction may influence effectiveness and efficiency. For example, frustration may cause users to quit a task, which influences effectiveness.

2. Satisfaction is often measured using a questionnaire. See the examples in the definition of questionnaire.

3. The difference between satisfaction and user experience is that satisfaction results from use, while user experience results from discovering, adopting and using the interactive system, through to final use and recollections of use. In addition, user experience can be influenced by more than just use, for example brand image, price and opinion of others, but it is still related to actual or imagined use.

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12 comments · newest first

Laura 11 months ago

Those tiny fonts are a real pain for anyone with limited vision!

Jamal 12 months ago

I had no issues buying tickets, so I don't see a problem.

Yun 12 months ago

Wait, 25% gave up on spelling Worcester? That's surprising!

Rima 12 months ago

Totally agree, the ads are a distraction.

Dalene 1 year ago

A lot of users find those ads super annoying!

Francesco 1 year ago

I think option F stands out because if most users can't figure out refunds, that could really impact their satisfaction with the service.

Lynna 1 year ago

I remember a practice question where user feedback on website elements was crucial. Maybe option C is the right choice since it involves users giving up on a task.

Rickie 1 year ago

I think option A might indicate a satisfaction problem, but I'm not entirely sure if annoyance alone is enough to measure overall satisfaction.

Kip 1 year ago

I feel like option E could also show a satisfaction issue, but I can't recall if time spent on reading is directly linked to satisfaction.

Margot 1 year ago

I'm feeling pretty confident about this one. The `rpm --qpR` command is the correct way to list the dependencies of an RPM package file. I've used this command before, so I know it's the right answer.

Nieves 1 year ago

The salaried model for DHMOs sounds right for group models, but I feel unsure about the details between different types of HMOs.

Lemuel 1 year ago

Okay, I've got this. Bottom-up budgeting means the budget is built up from the operational level, so it's going to be more in touch with the realities of day-to-day work. That's the key advantage over top-down, which is more about management's high-level vision. I'll select option D.

iSQI CPUX-F Exam - Topic 2 Question 5 Discussion