Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

iSQI CPUX-F Exam - Topic 2 Question 5 Discussion

Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?
A) Users spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying
B) Users liked the modern look of the website
C) When asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant
D) All users were able to purchase return tickets from Oxford to London very quickly
E) Users with limited vision spent a lot of time reading the tiny fonts used on the website
F) Only 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously

iSQI CPUX-F Exam - Topic 2 Question 5 Discussion

Actual exam question for iSQI's CPUX-F exam
Question #: 5
Topic #: 2
[All CPUX-F Questions]

Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?

Show Suggested Answer Hide Answer
Suggested Answer: A

Satisfaction

The extent to which the user's physical, cognitive and emotional responses that result from the use of an interactive system meet the user's needs and expectations.

Notes:

1. Effectiveness and efficiency may influence satisfaction. For example, low effectiveness or low efficiency may lead to low satisfaction. Satisfaction may influence effectiveness and efficiency. For example, frustration may cause users to quit a task, which influences effectiveness.

2. Satisfaction is often measured using a questionnaire. See the examples in the definition of questionnaire.

3. The difference between satisfaction and user experience is that satisfaction results from use, while user experience results from discovering, adopting and using the interactive system, through to final use and recollections of use. In addition, user experience can be influenced by more than just use, for example brand image, price and opinion of others, but it is still related to actual or imagined use.


by Whitley at May 08, 2022, 05:16 AM

Limited Time Offer

25%

Off

Get Premium CPUX-F Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Laura
10 months ago
Those tiny fonts are a real pain for anyone with limited vision!
upvoted 0 times
...
Jamal
10 months ago
I had no issues buying tickets, so I don't see a problem.
upvoted 0 times
...
Yun
10 months ago
Wait, 25% gave up on spelling Worcester? That's surprising!
upvoted 0 times
...
Rima
10 months ago
Totally agree, the ads are a distraction.
upvoted 0 times
...
Dalene
11 months ago
A lot of users find those ads super annoying!
upvoted 0 times
...
Francesco
11 months ago
I think option F stands out because if most users can't figure out refunds, that could really impact their satisfaction with the service.
upvoted 0 times
...
Lynna
11 months ago
I remember a practice question where user feedback on website elements was crucial. Maybe option C is the right choice since it involves users giving up on a task.
upvoted 0 times
...
Rickie
11 months ago
I think option A might indicate a satisfaction problem, but I'm not entirely sure if annoyance alone is enough to measure overall satisfaction.
upvoted 0 times
...
Kip
11 months ago
I feel like option E could also show a satisfaction issue, but I can't recall if time spent on reading is directly linked to satisfaction.
upvoted 0 times
...
Margot
11 months ago
I'm feeling pretty confident about this one. The `rpm --qpR` command is the correct way to list the dependencies of an RPM package file. I've used this command before, so I know it's the right answer.
upvoted 0 times
...
Nieves
11 months ago
The salaried model for DHMOs sounds right for group models, but I feel unsure about the details between different types of HMOs.
upvoted 0 times
...
Lemuel
11 months ago
Okay, I've got this. Bottom-up budgeting means the budget is built up from the operational level, so it's going to be more in touch with the realities of day-to-day work. That's the key advantage over top-down, which is more about management's high-level vision. I'll select option D.
upvoted 0 times
...

Save Cancel