Discuss ISQI CPUX-F Exam Topic 1 Question 20

Which two of the following statements about user needs are correct?

AUser needs are always expressed from the user's point of view

BUser needs for a user group may differ from user needs for another user group with the same context of use

CUser needs are part of the information architecture

DUser needs are always quantified

EUser needs are identical to user goals

FUser needs are used to write good error messages

Suggested Answer: B

The context of use is described in user group profiles and personas (who are the users), as-is scenarios (how do users currently do tasks), task models (details about what the tasks are) and user journey maps (how users interact with the interactive system and the organisation providing it).

A user group profile is a generalised description of a collection of users with the same or similar personal characteristics and context of use related to the interactive system.

A persona is a description of a fictitious but realistic user and what he or she intends to do when using the interactive system.

An as-is scenario is a narrative text description of the procedure a specific user currently follows to complete one or more tasks,

A task model is a list of subtasks for each task which the user has to complete to reach their goals. Task models help the design team to design the right solution for each task. User journey maps provide an overview of the touchpoints where users interact with the interactive system and the organisation providing the interactive system. They help stakeholders and user experience professionals understand and optimise the user experience.

The main purpose of personas and as-is scenarios is to identify user needs and make it easier for designers, developers and other stakeholders to understand who the users are, what they do, what their obstacles are, and to facilitate discussions within the design team.

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12 comments · newest first

Donette 11 months ago

I agree with B, but A feels a bit too absolute.

Edmond 11 months ago

Wait, are user needs really identical to user goals? That seems off.

Alishia 12 months ago

D is definitely not true.

Gail 12 months ago

I think C is also correct.

Donette 12 months ago

A and B are spot on!

Blythe 1 year ago

I practiced a similar question where user needs weren't the same as user goals, so I think that might help me eliminate option E.

Lottie 1 year ago

I’m a bit confused about whether user needs are part of the information architecture. I thought they were more about user experience.

Krystina 1 year ago

I remember discussing how user needs can vary between different user groups, so I feel confident about option B being correct.

Billye 1 year ago

I think user needs should definitely be expressed from the user's point of view, but I'm not sure if that's always the case.

Brandon 1 year ago

Okay, so it's searching the "security" index for "linux_secure" sourcetype, looking for "fail*" or "invalid" events, and then doing a top command on the source IP. My guess would be around 50 results, but I'll need to think through the logic carefully.

Stephane 1 year ago

Okay, let me break this down. The presenter could impact the level of openness, but I feel like the corporate culture or legal environment would be more significant factors. I'll weigh the options before selecting my answer.

Chau 1 year ago

I remember that OM3 and OM4 are both multimode fibers. I hope that helps answer the question!

iSQI CPUX-F Exam - Topic 1 Question 20 Discussion