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A new buyer is hired, and over time the department supervisor notices the buyer's writing style is consistently unprofessional. To improve the buyer's written communications, the supervisor edits several of the buyer's memos, and returns them with a note as an example of how company communications should be written. However, this does not result in any changes in the buyer's writing style.
How should the supervisor rate the "written communication" portion of the buyer's performance review?
Suggested Answer: B
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Assessment of current performance: The supervisor's feedback has not resulted in improvement in the buyer's writing style.
Performance evaluation criteria: Unprofessional writing is a significant issue, especially if the provided feedback has not led to any changes.
Performance improvement plan: According to performance management principles, an unsatisfactory rating with a performance improvement plan is appropriate when initial corrective actions fail.
Reference: ''Performance Management: Key Strategies and Practical Guidelines'' by Michael Armstrong discusses the necessity of performance improvement plans for consistent performance issues.
37 comments · newest first
JU
Julieta
11 months ago
I think A is reasonable. At least the supervisor tried to help!
KA
Karol
12 months ago
D seems fair too. A writing course could really help.
JU
Jules
12 months ago
Surprised it didn't change after edits. How can you not learn from that?
WI
Wilda
1 year ago
Totally agree, B is the way to go. Can't let that slide!
KI
Kimberlie
1 year ago
I'd go with B. If the writing hasn't improved, a performance plan is needed.
LI
Ligia
1 year ago
I’m leaning towards "Unsatisfactory" because if the writing style hasn’t improved after feedback, it might indicate a bigger issue that needs addressing.
GI
Giovanna
1 year ago
I feel like "Acceptable" could work since the supervisor did try to help, but it seems like the buyer really needs more guidance.
KA
Kandis
1 year ago
This situation seems similar to a practice question we had about performance reviews. I think "Needs improvement" might be the right choice since the buyer hasn't made any changes.
GL
Glory
1 year ago
I remember discussing how important it is to provide constructive feedback, but I'm not sure if just editing the memos is enough to change the buyer's habits.
AL
Alysa
1 year ago
This seems like a situation where the supervisor needs to be more proactive. A "Needs improvement" rating and a required business writing course could be the best approach.
PA
Pansy
1 year ago
I'm a bit confused on this one. The question doesn't give a clear indication of how severe the writing issues are. I might go with "Acceptable" and continued monitoring.
KR
Krystal
1 year ago
Okay, so the supervisor tried to provide feedback, but the buyer's writing didn't improve. I'm leaning towards an "Unsatisfactory" rating and a performance improvement plan.
GL
Glenna
1 year ago
Hmm, this is a tricky one. I'll need to carefully weigh the options and consider the implications of each rating.
JA
Jamal
2 years ago
I'm not sure what's worse - the buyer's writing or the supervisor's editing skills. Maybe they should just communicate via interpretive dance from now on.
SY
Sylvie
2 years ago
D) Needs improvement; course on business writing required
DA
Darci
2 years ago
A) Acceptable; deficiencies addressed, but continual monitoring until annual review
KE
Kent
2 years ago
B) Unsatisfactory; performance improvement plan necessary
JO
Jovita
2 years ago
A) Acceptable; deficiencies addressed, but continual monitoring until annual review
BR
Brunilda
2 years ago
I think the supervisor should give a Needs improvement rating and suggest a business writing course to help the buyer improve.
WI
Wilda
2 years ago
I agree with Hollis. The buyer's writing style needs to improve for effective communication within the company.
HO
Hollis
2 years ago
I think the supervisor should rate it as Unsatisfactory and implement a performance improvement plan.
IS
Isadora
2 years ago
If the buyer's writing is that bad, maybe we should just send them back to kindergarten. At least they'd learn how to hold a pencil properly!
VA
Valene
2 years ago
Ooh, this is a tricky one! I'd say 'Satisfactory; deficiency addressed and no additional or further review necessary.' Why not give the buyer a chance to prove they've learned their lesson?
JO
Josphine
2 years ago
This is a tough one, but I think 'Acceptable; deficiencies addressed, but continual monitoring until annual review' is the way to go. The supervisor gave feedback, so let's see if the buyer can shape up.
MI
Mirta
2 years ago
A: Maybe they'll keep an eye on it until the annual review.
EL
Ellsworth
2 years ago
B: Yeah, I did. I guess I need to work on my writing.
ME
Mee
2 years ago
A: Did you see the supervisor's note on your memos?
KA
Karl
2 years ago
I'll go with 'Needs improvement; course on business writing required.' Clearly the buyer needs some formal training to get their writing up to par.
NA
Na
2 years ago
D) Needs improvement; course on business writing required
LE
Leonora
2 years ago
C) Satisfactory; deficiency addressed and no additional or further review necessary
MA
Malcom
2 years ago
B) Unsatisfactory; performance improvement plan necessary
VA
Valentin
2 years ago
A) Acceptable; deficiencies addressed, but continual monitoring until annual review
VA
Vashti
2 years ago
Hmm, I'd say 'Unsatisfactory; performance improvement plan necessary.' The buyer had multiple chances to improve, but didn't. Time to get serious!
AR
Arlene
2 years ago
D: Agreed, the buyer had chances to improve but didn't take them.
RE
Reiko
2 years ago
C: I think the supervisor should rate it as 'Unsatisfactory; performance improvement plan necessary.'
PA
Paulina
2 years ago
B: Yeah, the supervisor even edited some of their memos as an example.
HE
Helaine
2 years ago
A: Have you noticed the buyer's writing style? It's consistently unprofessional.