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A firm's procurement department significantly exceeds its established goals two years in a row. Senior management is concerned the goals are too easy and asks the supply manager to determine if procurement team members are being adequately challenged. Which of the following is the BEST course of action for the supply manager to take in order to assess the situation and provide a suitable answer to management?
Situation Analysis:
The procurement department has exceeded its goals, raising concerns about the adequacy of these goals.
Senior management questions whether the team is being adequately challenged.
Assessing Goals and Challenges:
360-Degree Feedback: Useful for employee engagement but may not address goal alignment.
Reviewing Job Descriptions: Ensures roles are well-defined but does not address goal difficulty.
Setting More Challenging Goals with Finance: Important but secondary to understanding current goal alignment.
Verifying with Internal Customers: Ensures procurement goals support broader business objectives and challenges.
Best Course of Action:
Verifying with Internal Customers: Confirms that procurement goals align with business objectives and identifies areas for more challenging targets.
Conclusion: Ensuring alignment with internal customers provides a comprehensive understanding of whether current goals are appropriate and where adjustments might be needed.
''The Balanced Scorecard: Translating Strategy into Action'' by Robert S. Kaplan and David P. Norton
Performance management best practices from the Society for Human Resource Management (SHRM)