ISC2 CCSP Exam - Topic 3 Question 109 Discussion

Actual exam question for ISC2's CCSP exam

Question #: 109
Topic #: 3

Which ITIL component is an ongoing, iterative process of tracking all deployed and configured resources that an organization uses and depends on, whether they are hosted in a traditional data center or a cloud?

AProblem management

BContinuity management

CAvailability management

DConfiguration management

Show Suggested Answer

Suggested Answer: D

Configuration management tracks and maintains detailed information about all IT components within an organization. Availability management is focused on making sure system resources, processes, personnel, and toolsets are properly allocated and secured to meet SLA requirements. Continuity management (or business continuity management) is focused on planning for the successful restoration of systems or services after an unexpected outage, incident, or disaster. Problem management is focused on identifying and mitigating known problems and deficiencies before they occur.

by Fredric at Nov 24, 2025, 03:17 PM

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Ruby

3 months ago

Same here! Configuration management is essential for ITIL processes.

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Cristy

3 months ago

I feel confident about D too. It aligns with resource management principles.

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Augustine

3 months ago

Definitely D. It’s crucial for maintaining an accurate inventory.

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Lindsey

4 months ago

I was torn between D and A, but D makes more sense for ongoing tracking.

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Brynn

4 months ago

Agreed! Configuration management is key for both cloud and traditional setups.

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Hester

4 months ago

I think it's D) Configuration management. It's all about tracking resources.

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Tayna

5 months ago

D makes the most sense, but I thought it was more complex.

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Raina

5 months ago

Wait, are we sure it's not A) Problem management?

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Casie

5 months ago

I totally agree, that's the right answer!

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Julio

5 months ago

It's definitely D) Configuration management.

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Elouise

5 months ago

Haha, gotta love those ITIL processes. D is the way to go!

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Alita

5 months ago

D) Configuration management. Tracking all the things, that's what it's all about.

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Candida

6 months ago

D for sure. Configuration management is the ITIL process for that.

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Ngoc

6 months ago

I practiced a similar question last week, and it was about managing configurations, so I’m pretty confident it’s Configuration management.

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Crista

6 months ago

I feel a bit confused; I thought Availability management was related to resources too, but I guess it's more about uptime?

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Elly

6 months ago

I remember studying the differences between these components, and Configuration management definitely sounds like the right answer since it deals with tracking resources.

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Elvis

6 months ago

Ugh, ITIL questions are the worst. There are so many different processes to keep track of. I'm just going to take my best guess and hope for the best. Maybe B) Continuity management? Or is that something else... Ah, I'll just mark D and move on.

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Lashon

6 months ago

Okay, I've got this. Configuration management is the ITIL process that maintains an up-to-date record of all the hardware, software, and other IT assets that the organization relies on. It's an ongoing process to track everything, whether it's on-premises or in the cloud. Definitely going with D) for this one.

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Edda

7 months ago

Definitely D. You gotta know what's in your environment to manage it properly.

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Anisha

7 months ago

I think this might be about tracking resources, so I'm leaning towards Configuration management, but I'm not entirely sure.

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Nicolette

7 months ago

D) Configuration management is the correct answer. It's all about keeping track of those IT resources!

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Dell

7 months ago

Yeah, D is the one! Surprised some people might think otherwise.

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Bok

8 months ago

Hmm, this one has me a bit stumped. I know ITIL has a lot of different processes, and I'm not totally clear on the differences between them. I'll have to think this through carefully and review my ITIL notes before answering.

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Lettie

8 months ago

I think this is asking about the ITIL process that keeps track of all the IT resources and assets the company uses. The key is that it covers both on-premises and cloud-based resources. I'm pretty sure the answer is D) Configuration management.

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