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Which of the following is an important component for an enterprise strategy archetype of client service/stability as defined by COBIT 2019?
Suggested Answer: C
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The COBIT 2019 Design Guide provides archetypes of enterprise strategies. For 'Client Service/Stability':
'The services, infrastructure, and applications component plays a critical role in supporting a strategy focused on stability and reliable service delivery.'
This component ensures operational reliability, a key aspect of the stability archetype.
24 comments · newest first
MA
Martina
10 months ago
A and B are both essential, but A might edge it out!
DE
Dexter
10 months ago
I disagree, B seems more crucial for stability.
DA
Darrel
10 months ago
Definitely think it's A, culture really drives client service.
CH
Christoper
10 months ago
C is key too, can't have good service without solid infrastructure.
LY
Lynelle
10 months ago
Wait, is D really that important? Sounds a bit off.
AJ
Aja
11 months ago
I vaguely recall something about portfolio management roles being significant, but I can't remember if that relates directly to client service or stability.
LA
Lawrence
11 months ago
I feel like services, infrastructure, and applications are crucial for stability, so maybe option C is the right answer here.
ME
Melissa
11 months ago
I remember a practice question that emphasized organizational structures in enterprise strategies. It might be option B, but I need to think it through.
LU
Luz
11 months ago
I think the culture and behavior component is really important for client service, but I'm not entirely sure if it's the main focus in this context.
AL
Alva
12 months ago
I'm pretty confident that the correct answer is A. The "important influence of culture and behavior" is a defining characteristic of the client service/stability strategy in COBIT 2019.
MA
Maile
12 months ago
Based on my understanding, the "services, infrastructure, and applications" component is crucial for the client service/stability archetype since it's all about delivering stable, reliable IT services to clients.
RE
Rebeca
12 months ago
I'm a bit confused on the differences between the archetypes in COBIT 2019. Can someone clarify what the client service/stability archetype is focused on exactly?
KI
King
1 year ago
Okay, I think I've got this. The important component here is the "important influence of culture and behavior" since that's a key aspect of the client service/stability strategy.
TE
Tegan
1 year ago
Hmm, this seems like a tricky one. I'll need to carefully review the COBIT 2019 framework to identify the key components for the client service/stability archetype.
ZA
Zachary
1 year ago
I think support for the portfolio management role with an investment office is crucial for stability.
BE
Becky
1 year ago
B all the way. You can't have a stable client service model without the right organizational structures in place. Plus, who doesn't love a good org chart?
LO
Louvenia
1 year ago
I'm going with C. Can't have client service without the right tech in place to support it. Though I do like the idea of an investment office - maybe they can fund my dream of a robot butler.
BU
Buddy
1 year ago
D is a bit of a curve ball. While portfolio management is important, it's not the most crucial element for this particular archetype.
ME
Merlyn
1 year ago
A) Important influence of culture and behavior component
TE
Terrilyn
1 year ago
I believe organizational structures are also important for an enterprise strategy archetype.
HO
Hobert
1 year ago
I agree with Kristeen, culture and behavior play a big role in client service/stability.
JO
Josephine
1 year ago
A and B are both important components, but I think C is the key one here. You can't have client service without the right services and infrastructure.
ED
Eden
1 year ago
I agree, C is definitely crucial for client service.
KR
Kristeen
1 year ago
I think the important influence of culture and behavior component is crucial.