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An IT strategy committee wants to evaluate how well the IT department supports the business strategy. Which of the following is the BEST method for making this determination?
The BEST method for the IT strategy committee to evaluate how well the IT department supports the business strategy is to use IT balanced scorecard reporting.An IT balanced scorecard (BSC) is a strategic management tool that translates the IT vision and mission intomeasurable objectives, indicators, targets, and initiatives across four perspectives: financial, customer, internal process, and learning and growth1.An IT balanced scorecard reporting is a process of collecting, analyzing, and communicating the performance data and results of the IT department based on the IT BSC framework2. An IT balanced scorecard reporting can help to:
Align the IT objectives and activities with the business strategy and expectations3
Monitor and evaluate the efficiency, effectiveness, and value of the IT department
Identify the strengths, weaknesses, opportunities, and threats of the IT department
Communicate and demonstrate the contribution and impact of the IT department to the business outcomes
Therefore, an IT balanced scorecard reporting is the most suitable method for the IT strategy committee to assess how well the IT department supports the business strategy.
The other options are not as good as option C. While it is useful to conduct a capability maturity assessment, a customer survey analysis, or an IT controls assurance program, these are not comprehensive enough to evaluate how well the IT department supports the business strategy. They are rather focused on specific aspects of the IT department, such as its processes, services, or controls. They do not necessarily cover all four perspectives of the IT BSC framework, which provide a holistic view of the IT performance and alignment with the business strategy.Reference:=
The IT Balanced Scorecard (BSC) Explained - BMC Software1
What Is a Balanced Scorecard (BSC), How Is it Used in Business?2
How to Align Your Business Strategy with Your Technology Strategy ...3
How to Measure Your Strategic Plan's Success - dummies
SWOT Analysis: What It Is and When to Use It - Business News Daily
How to Communicate Strategy Effectively - ClearPoint Strategy