Which of the following BEST demonstrates the effectiveness of enterprise IT governance?
Enterprise IT governance is the process of ensuring that IT supports the business objectives and strategies of the enterprise, and that IT investments and resources are aligned with the enterprise's needs and priorities1.The effectiveness of enterprise IT governance can be measured by the extent to which the business objectives are achieved through IT-enabled initiatives and services2.An IT balanced scorecard, business objectives definition, and IT processes measurement are all tools or activities that can help implement and monitor enterprise IT governance, but they do not demonstrate its effectiveness by themselves345.Reference:=
IT Governance: Definition, Frameworks, and Best Practices - InvGate
The keys to effective IT governance in the digital era | CIO
Defining IT Governance and Its Roles for Business Success - ISACA
Governance of Enterprise IT - The Institute of Internal Auditors or The IIA
Holistic IT Governance, Risk Management, Security and Privacy ... - ISACA
Supply chain management has established a supplier policy requiring multiple technology suppliers. What is the BEST way to ensure the success of this policy?
Aligning EA and procurement strategies is the best way to ensure the success of the supplier policy that requires multiple technology suppliers. EA provides a holistic view of the current and future state of the enterprise's IT architecture, including its business processes, applications, data, infrastructure, and security. Procurement strategies define how the enterprise will acquire the necessary IT resources, services, and solutions from external suppliers.By aligning EA and procurement strategies, the enterprise can ensure that the supplier selection and management are consistent with the enterprise's vision, goals, and requirements, and that the suppliers can deliver value, quality, and innovation to the enterprise.Reference: CGEIT Domain 2: IT Resources
Which of the following is the MOST important reason to include internal audit as a stakeholder when establishing clear roles for the governance of IT?
Internal audit is an independent and objective function that provides assurance and consulting services to the enterprise on the effectiveness and efficiency of its governance, risk management,and control processes1.By including internal audit as a stakeholder, the enterprise can benefit from its knowledge, expertise, and perspective on IT-related issues and risks, such as IT strategy alignment, IT performance measurement, IT value delivery, IT resource management, IT risk management, and IT compliance2.Internal audit can also provide input on the design, implementation, and evaluation of the IT governance framework, policies, standards, and procedures, as well as recommend improvements and best practices2. Therefore, internal audit provides input on relevant issues and control processes, which is the most important reason to include it as a stakeholder when establishing clear roles for the governance of IT.
The other options are not as important or accurate as option D. Internal audit does not have knowledge and technical expertise to advise on IT infrastructure, as this is not its primary role or responsibility.Internal audit is not accountable for the overall enterprise governance of IT, as this is the responsibility of the board of directors and senior management3.Internal audit does not implement controls over IT risks and security, as this is the responsibility of the IT function and other business units4.
When evaluating benefits realization of IT process performance, the analysis MUST be based on;
When evaluating benefits realization of IT process performance, the analysis must be based on key business objectives, as they define the desired outcomes and value that the IT processes are expected to deliver and support.Key business objectives are derived from the enterprise strategy and vision, and they provide the basis for measuring and monitoring the IT process performance and benefits123.Reference:= CGEIT Exam Content Outline, Domain 3, Subtopic B: Performance Measurement and Optimization, Task 1: Establish and monitor IT performance measurement systems to evaluate the extent to which IT delivers on its strategic objectives and desired outcomes.
An organization is evaluating vendors to provide mobile device management (MDM) services. Which of the following is a KEY governance consideration for the IT steering committee?
A key governance consideration for the IT steering committee when evaluating vendors to provide mobile device management (MDM) services is to ensure that the service level targets align with the business requirements. Service level targets are the measurable and agreed-upon levels of performance and quality that the vendor is expected to deliver for the MDM services. These targets should reflect the business needs and expectations of the organization, such as availability, reliability, security, scalability, and functionality of the MDM services. Service level targets should also be realistic, achievable, and verifiable, and should be specified in the service level agreements (SLAs) that are part of the contract with the vendor.By ensuring that the service level targets align with the business requirements, the IT steering committee can facilitate the selection of a suitable and reliable vendor that can provide effective and efficient MDM services for the organization.Reference:CGEIT Exam Content Outline | ISACA1, CGEIT Review Manual (Digital Version), Mobile Device Management (MDM) - Gartner2, How to Set Service Level Targets for Your IT Support Team
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