A key governance consideration for the IT steering committee when evaluating vendors to provide mobile device management (MDM) services is to ensure that the service level targets align with the business requirements. Service level targets are the measurable and agreed-upon levels of performance and quality that the vendor is expected to deliver for the MDM services. These targets should reflect the business needs and expectations of the organization, such as availability, reliability, security, scalability, and functionality of the MDM services. Service level targets should also be realistic, achievable, and verifiable, and should be specified in the service level agreements (SLAs) that are part of the contract with the vendor.By ensuring that the service level targets align with the business requirements, the IT steering committee can facilitate the selection of a suitable and reliable vendor that can provide effective and efficient MDM services for the organization.Reference:CGEIT Exam Content Outline | ISACA1, CGEIT Review Manual (Digital Version), Mobile Device Management (MDM) - Gartner2, How to Set Service Level Targets for Your IT Support Team