Discuss Isaca CGEIT Exam Topic 6 Question 118

An organization is evaluating vendors to provide mobile device management (MDM) services. Which of the following is a KEY governance consideration for the IT steering committee?

AService level targets align with business requirements.

BEmployee-owned devices will be covered by the service.

CThe MDM services are delivered via a cloud.

DTechnology-owned devices will be covered by the service

Suggested Answer: A

A key governance consideration for the IT steering committee when evaluating vendors to provide mobile device management (MDM) services is to ensure that the service level targets align with the business requirements. Service level targets are the measurable and agreed-upon levels of performance and quality that the vendor is expected to deliver for the MDM services. These targets should reflect the business needs and expectations of the organization, such as availability, reliability, security, scalability, and functionality of the MDM services. Service level targets should also be realistic, achievable, and verifiable, and should be specified in the service level agreements (SLAs) that are part of the contract with the vendor.By ensuring that the service level targets align with the business requirements, the IT steering committee can facilitate the selection of a suitable and reliable vendor that can provide effective and efficient MDM services for the organization.Reference:CGEIT Exam Content Outline | ISACA1, CGEIT Review Manual (Digital Version), Mobile Device Management (MDM) - Gartner2, How to Set Service Level Targets for Your IT Support Team

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12 comments · newest first

Dean 3 days ago

But what about C? Cloud delivery is essential for scalability.

Remona 8 days ago

Agreed, A makes sense. Without alignment, it’s pointless.

Roxane 13 days ago

I think A is crucial. Business needs must drive service levels.

Torie 18 days ago

Wait, are we really considering employee-owned devices? Sounds risky!

Gilma 23 days ago

D) Technology-owned devices? That’s a given, right?

Caprice 29 days ago

C) Cloud delivery is a must these days.

Tammara 1 month ago

I think B) Employee-owned devices should definitely be included!

Lenna 1 month ago

A) Service level targets align with business requirements is crucial.

Fernanda 1 month ago

I practiced a similar question, and I think option D could be relevant too, but I’m leaning towards A as the best choice overall.

Krissy 2 months ago

I feel like the cloud aspect is important, but I can't recall if it’s a key governance issue. Option C seems less critical than the others.

Herman 2 months ago

I'm not entirely sure, but I remember something about employee-owned devices being a big concern in MDM discussions. Maybe option B?

Dorothy 2 months ago

I think option A makes the most sense since aligning service level targets with business needs is crucial for governance.

Isaca CGEIT Exam - Topic 6 Question 118 Discussion