Which of the following should be the MOST important consideration when establishing key performance indicators (KPIs) for IT initiatives?
The quality of KPIs is the most important consideration. KPIs must be relevant, accurate, aligned with objectives, and capable of driving meaningful decision-making. Without quality evaluation, even automated or well-owned KPIs may mislead or fail to reflect performance accurately.
Assignment and automation enhance implementation, but they do not ensure the KPI's value or appropriateness for measuring success.
CGEIT Review Manual: Domain 3 -- Benefits Realization and Performance Monitoring
COBIT 2019: MEA01 (Monitor, Evaluate and Assess Performance and Conformance).
Lynelle
2 days agoJeannetta
7 days ago