I'm a little confused by the wording of this question. What exactly do they mean by "catastrophic consequences"? I'm not sure if the device not being able to log in remotely (option A) would qualify as catastrophic. I'll need to re-read this a few times to make sure I understand it fully.
Hmm, I'm not sure. The Omni-Channel feature might also work since it's designed to unify all customer communication channels. I'll have to think this through a bit more.
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