IIBA CCBA Exam - Topic 5 Question 65 Discussion

Actual exam question for IIBA's CCBA exam

Question #: 65
Topic #: 5

[All CCBA Questions]

An organization is engaged in an effort to streamline the online customer experience. The business analyst (BA) prepares a business analysis information package to discuss the changes the customer will experience. Which one of the following tools will assist the BA in this discussion?

AContext Diagram

BData Dictionary

CVisual Prototype

DBusiness Rules

Show Suggested Answer

Suggested Answer: C

Stakeholder analysis involves identifying the stakeholders that may be affected by a proposed initiative or that share a common business need. Stakeholder analysis notes, considers, and analyzes the various characteristics of the identified stakeholders.

by Amber at Feb 05, 2023, 01:15 PM

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Jeniffer

4 months ago

Business rules are important, but not for this discussion.

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Tayna

5 months ago

Wait, can a prototype really cover all the details needed?

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Therese

5 months ago

Totally agree, prototypes make it easier to understand!

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Celestina

5 months ago

I think a context diagram is more effective for this.

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Twanna

5 months ago

A visual prototype would really help illustrate the changes!

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Alita

5 months ago

Business Rules could be relevant, but I lean towards the Visual Prototype since it visually represents the changes for customers.

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Estrella

5 months ago

I practiced a question like this, and I feel like the Data Dictionary might not be the best choice for discussing customer experience changes.

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Nicholle

5 months ago

I'm not so sure, but I remember something about Context Diagrams being useful for understanding system interactions.

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Benton

6 months ago

I think a Visual Prototype would be really helpful here since it can show the actual changes in the customer experience.

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Mammie

6 months ago

Okay, I've got a good feeling about this one. Based on my understanding of how NetWitness works, I think the answer is probably option B. Let me double-check the details, but I'm fairly confident that's the right choice.

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Margot

6 months ago

Hmm, this is a tricky one. I'm leaning towards option C, "Subscription Notification for a Standard," since that seems like the most general and broadly applicable type of notification. But I'm not 100% confident.

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Rolande

6 months ago

Hmm, this one seems tricky. I'll need to think through the different options carefully.

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Roslyn

6 months ago

I think the issue might be with the SIP profile. I remember reading that mismatches there can lead to call failures.

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Kathryn

10 months ago

I bet the BA is going to use sock puppets to make the discussion more engaging. That would be both hilarious and relevant!

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Elly

9 months ago

D) Business Rules

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Chandra

9 months ago

C) Visual Prototype

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Han

9 months ago

A) Context Diagram

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Ryan

11 months ago

Business rules? Nah, that's more for the internal team. The cusRyaner just wants to see the shiny new thing, not the boring details.

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Zana

11 months ago

Data dictionary? Really? That's way too technical for a discussion with the customer. C'mon, people!

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Elfriede

9 months ago

D) Business Rules

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Jackie

9 months ago

C) Visual Prototype

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Alysa

9 months ago

A) Context Diagram

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Miriam

11 months ago

I'm leaning towards the visual prototype. Showing the customer how the new experience will look and feel seems like the best way to discuss the changes.

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