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IIBA CCBA Exam - Topic 4 Question 96 Discussion

Actual exam question for IIBA's CCBA exam
Question #: 96
Topic #: 4
[All CCBA Questions]

You are working with the project stakeholders to analyze and prioritize their requirements for the project. One of the project requirements is to achieve a high-level of customer satisfaction for the project deliverable. What is the danger in this project requirement?

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Suggested Answer: D

by Charlette at Sep 09, 2024, 03:59 AM

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Cristy
4 months ago
I think we can control satisfaction with good communication!
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Janella
4 months ago
It should align with quality requirements, for sure.
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Dalene
4 months ago
Wait, isn't it possible to meet customer needs?
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Elroy
4 months ago
Totally agree, it's hard to measure.
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Thurman
5 months ago
Customer satisfaction is super subjective!
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Kris
5 months ago
I recall a practice question that emphasized the importance of quality mapping to satisfaction, so I'm leaning towards option C, but I'm not completely confident.
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Sheron
5 months ago
I think we talked about how project managers can't control customer feelings, which makes option A sound plausible too.
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Florinda
5 months ago
I'm not entirely sure, but I feel like achieving customer satisfaction is more of an assumption than a concrete requirement. Maybe option B?
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Sherrell
5 months ago
I remember discussing how customer satisfaction can be really subjective, so I think option D might be the right choice.
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Aileen
5 months ago
I feel pretty confident about this one. The danger is that customer satisfaction is a risk factor since the project manager can't fully control how satisfied the customer will be. I'll make sure to highlight that in my response.
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Thora
5 months ago
Okay, I've got a strategy here. I think the key is to recognize that customer satisfaction is a subjective requirement, so there's inherent risk in trying to achieve it. I'll focus on explaining that in my answer.
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Lavonna
5 months ago
Hmm, I'm a bit confused by this question. Is the danger that customer satisfaction is hard to measure and control? Or is there something else I'm missing?
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Audra
6 months ago
This seems like a tricky one. Achieving customer satisfaction is definitely a challenge since it's so subjective. I'll need to think carefully about the risks involved.
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Marquetta
6 months ago
This is a tricky one. I'm not super confident in my EVPN VPWS knowledge, but I think the correct answer is that the local AC tag IDs on the PEs need to match, not the remote ones. I'll go with option C and hope for the best.
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Iola
11 months ago
Customer satisfaction as a risk? That's like saying breathing air is a liability. Option D all the way, folks.
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Justine
9 months ago
We should definitely consider the risk involved in achieving customer satisfaction.
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Hoa
10 months ago
I agree, it's hard to guarantee customer satisfaction with project deliverables.
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Maryrose
10 months ago
Option D all the way! Customer satisfaction is subjective and risky.
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Laurel
11 months ago
Ah, the age-old dilemma of pleasing the customer. I say we just give them a box of cats and call it a day. That's sure to keep them satisfied. (Option D, by the way.)
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Elfrieda
9 months ago
User 3: Option D is right, achieving customer satisfaction is subjective and risky.
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Dion
9 months ago
User 2: I agree, we need to focus on meeting their actual project requirements.
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Benedict
11 months ago
User 1: Giving them a box of cats might not be the best idea.
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Izetta
11 months ago
Hold on, is customer satisfaction really a risk? I thought that was the whole point of the project! Option C seems to be the most logical choice here.
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Jacqueline
10 months ago
So, it entails a high level of risk of being successfully accomplished.
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Providencia
10 months ago
That's true, but it's also important to consider that achieving customer satisfaction is a subjective requirement.
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Tommy
11 months ago
But achieving customer satisfaction should always map to the quality requirements for the project.
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Carolynn
11 months ago
Option C seems to be the most logical choice here.
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Latonia
11 months ago
That's true, we need to ensure it aligns with the project's quality requirements.
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Truman
11 months ago
I think Option B is the best choice. Treating customer satisfaction as an assumption rather than a requirement is the way to go. That way, the project manager can't be held accountable for something so unpredictable.
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William
10 months ago
That's true. It's better to manage expectations and document it in the project scope.
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Kimberlie
11 months ago
Yes, but it's hard to guarantee customer satisfaction since it's subjective.
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Gladys
11 months ago
But shouldn't customer satisfaction be a priority in any project?
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Audry
11 months ago
Option B is a good choice. Treating customer satisfaction as an assumption is wise.
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Fannie
11 months ago
I agree, but it can be risky as customer satisfaction is subjective.
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Andrew
11 months ago
Option D is clearly the correct answer. Customer satisfaction is highly subjective and difficult to measure, so it does introduce a significant amount of risk to the project.
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Latonia
12 months ago
I think achieving customer satisfaction is crucial for project success.
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