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IIBA Exam CCBA Topic 4 Question 96 Discussion

Actual exam question for IIBA's CCBA exam
Question #: 96
Topic #: 4
[All CCBA Questions]

You are working with the project stakeholders to analyze and prioritize their requirements for the project. One of the project requirements is to achieve a high-level of customer satisfaction for the project deliverable. What is the danger in this project requirement?

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Suggested Answer: D

by Charlette at Sep 09, 2024, 03:59 AM

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Iola
1 months ago
Customer satisfaction as a risk? That's like saying breathing air is a liability. Option D all the way, folks.
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Hoa
9 days ago
I agree, it's hard to guarantee customer satisfaction with project deliverables.
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Maryrose
18 days ago
Option D all the way! Customer satisfaction is subjective and risky.
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Laurel
1 months ago
Ah, the age-old dilemma of pleasing the customer. I say we just give them a box of cats and call it a day. That's sure to keep them satisfied. (Option D, by the way.)
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Benedict
27 days ago
User 1: Giving them a box of cats might not be the best idea.
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Izetta
1 months ago
Hold on, is customer satisfaction really a risk? I thought that was the whole point of the project! Option C seems to be the most logical choice here.
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Jacqueline
7 days ago
So, it entails a high level of risk of being successfully accomplished.
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Providencia
9 days ago
That's true, but it's also important to consider that achieving customer satisfaction is a subjective requirement.
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Tommy
29 days ago
But achieving customer satisfaction should always map to the quality requirements for the project.
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Carolynn
1 months ago
Option C seems to be the most logical choice here.
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Latonia
2 months ago
That's true, we need to ensure it aligns with the project's quality requirements.
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Truman
2 months ago
I think Option B is the best choice. Treating customer satisfaction as an assumption rather than a requirement is the way to go. That way, the project manager can't be held accountable for something so unpredictable.
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William
4 days ago
That's true. It's better to manage expectations and document it in the project scope.
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Kimberlie
27 days ago
Yes, but it's hard to guarantee customer satisfaction since it's subjective.
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Gladys
28 days ago
But shouldn't customer satisfaction be a priority in any project?
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Audry
1 months ago
Option B is a good choice. Treating customer satisfaction as an assumption is wise.
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Fannie
2 months ago
I agree, but it can be risky as customer satisfaction is subjective.
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Andrew
2 months ago
Option D is clearly the correct answer. Customer satisfaction is highly subjective and difficult to measure, so it does introduce a significant amount of risk to the project.
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Latonia
2 months ago
I think achieving customer satisfaction is crucial for project success.
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