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IIBA Exam CCBA Topic 4 Question 96 Discussion

Actual exam question for IIBA's CCBA exam
Question #: 96
Topic #: 4
[All CCBA Questions]

You are working with the project stakeholders to analyze and prioritize their requirements for the project. One of the project requirements is to achieve a high-level of customer satisfaction for the project deliverable. What is the danger in this project requirement?

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Suggested Answer: D

by Charlette at Sep 09, 2024, 03:59 AM

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Latonia
6 days ago
That's true, we need to ensure it aligns with the project's quality requirements.
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Truman
9 days ago
I think Option B is the best choice. Treating customer satisfaction as an assumption rather than a requirement is the way to go. That way, the project manager can't be held accountable for something so unpredictable.
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Fannie
10 days ago
I agree, but it can be risky as customer satisfaction is subjective.
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Andrew
10 days ago
Option D is clearly the correct answer. Customer satisfaction is highly subjective and difficult to measure, so it does introduce a significant amount of risk to the project.
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Latonia
14 days ago
I think achieving customer satisfaction is crucial for project success.
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