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An organization is engaged in an effort to streamline the online customer experience. The business analyst (BA) prepares a business analysis information package to discuss the changes the customer will experience. Which one of the following tools will assist the BA in this discussion?
The scenario describes a task that involves preparing a business analysis information package to discuss the changes in the online customer experience. The information package is a part of the solution evaluation knowledge area, which is one of the six knowledge areas covered by the CCBA certification.According to the CCBA Handbook and the IIBA website, a visual prototype is one of the tools that can assist the BA in this discussion, as it provides a realistic representation of the solution and its features, functions, and interfaces12.A visual prototype can also help to elicit feedback, validate requirements, and assess the value and usability of the solution12.