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IIBA CCBA Exam - Topic 2 Question 114 Discussion

A business analyst (BA) has set up a number of elicitation workshops with key subject matter experts (SMEs) on a new project. All SMEs have accepted the workshop invitations except forthe legal SME, who has not responded to any invitations. The first workshop is scheduled for next week, and the BA has tried unsuccessfully to reach the legal SME by phone. How should the BA proceed?
C) Escalate the non-response to the legal SME's manager via email and request that they make the SME attend.
A) Drop by the legal SME's desk and have an informal chat about how important their involvement is.
B) Re-check the legal SME's schedule and re-arrange all of the workshops based on vacancies in their calendar.
D) Proceed with the first workshop and capture the non-response as a project issue for the project manager to address.

IIBA CCBA Exam - Topic 2 Question 114 Discussion

Actual exam question for IIBA's CCBA exam
Question #: 114
Topic #: 2
[All CCBA Questions]

A business analyst (BA) has set up a number of elicitation workshops with key subject matter experts (SMEs) on a new project. All SMEs have accepted the workshop invitations except forthe legal SME, who has not responded to any invitations. The first workshop is scheduled for next week, and the BA has tried unsuccessfully to reach the legal SME by phone. How should the BA proceed?

Show Suggested Answer Hide Answer
Suggested Answer: C

Comprehensive and Detailed Sincelegal input is critical for the project, the BA shouldescalate the non-response to the SME's managerto ensure engagement.

BABOK Guide (Chapter 4.3 - Manage Stakeholder Collaboration)states thatstakeholder non-participation should be escalated when it affects project success.

Informal chats (Option A)may not be effective for ensuring attendance.

Rearranging all workshops (Option B)disrupts scheduling and may not guarantee attendance.

Proceeding without escalation (Option D)risks missing critical legal input.


by Eleni at Jul 14, 2025, 04:00 PM

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Amie
8 months ago
I doubt escalating it will help, might just create tension.
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Arlie
8 months ago
But what if they're just super busy?
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Georgiann
8 months ago
Totally agree, informal chats can work wonders!
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Dante
8 months ago
Option D seems practical, better to move forward than wait.
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Cherry
8 months ago
I think option A is a good way to get their attention.
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Viola
9 months ago
I practiced a similar question, and I think capturing the non-response as an issue is a safe way to proceed, but it feels like we might miss out on important input.
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Marnie
9 months ago
I think escalating to the manager could be seen as too aggressive. We should try to resolve it directly first, right?
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Marion
9 months ago
I'm not sure if rearranging the workshops is practical, especially since the legal SME hasn't responded. It could take too long.
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Lauryn
9 months ago
I remember we discussed the importance of involving all key stakeholders, especially legal, so I think dropping by might be a good approach.
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Andra
10 months ago
This is a classic case of needing to get buy-in from a key stakeholder. I'd start by trying to understand why the legal SME hasn't responded - there could be a valid reason. Then I'd focus on clearly communicating the importance of their involvement and see if that helps get them on board.
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Jutta
10 months ago
I think the key here is to try to engage the legal SME directly first before escalating. A polite follow-up email or phone call might do the trick. If that doesn't work, then I'd consider escalating to the manager as a last resort.
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Reiko
10 months ago
Hmm, I'm a bit torn on this one. Rearranging the workshops could work, but that feels like it might just be delaying the issue. Proceeding without the legal SME could be risky, but it might be the most pragmatic option.
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Sabrina
10 months ago
This seems like a tricky situation. I'm not sure if dropping by the SME's desk is the best approach - that could come across as too informal. Escalating to the manager might be a bit heavy-handed at this stage.
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Kerry
11 months ago
Maybe the legal SME is a vampire and can't attend during the day. Have the BA try a midnight workshop, see if that works better.
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Kenneth
11 months ago
I'm with Charlesetta on this one. Escalating it to the manager is the best way to ensure the legal SME takes this seriously. Can't have them skipping out on these workshops, that's just not acceptable.
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Gilma
10 months ago
True, but rearranging everything for one person seems excessive.
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Emelda
10 months ago
I agree with Charlesetta, escalation shows we're serious about this project!
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Eden
12 months ago
Option B? Really? Rearranging the whole schedule just to accommodate one person? Seems like a bit of an overreaction if you ask me.
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Fallon
11 months ago
B: Escalate the non-response to the legal SME's manager via email and request that they make the SME attend.
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Kiera
11 months ago
A: Drop by the legal SME's desk and have an informal chat about how important their involvement is.
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Bok
1 year ago
Option D seems like the easiest solution, but I don't know, that non-response could really come back to haunt the project later on. Might be better to nip it in the bud.
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Stephaine
10 months ago
A) Drop by the legal SME's desk and have an informal chat about how important their involvement is.
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Blondell
1 year ago
I think proceeding with the first workshop and flagging the non-response as a project issue is a good idea.
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Isabella
1 year ago
Or maybe the BA could ask the legal SME's manager for assistance.
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Merilyn
1 year ago
I agree, maybe sending an email would be more effective.
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Charlesetta
1 year ago
Hmm, I think option C is the way to go. We can't just let the legal SME ignore the workshops, that's going to cause some serious issues down the line.
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Roxane
12 months ago
B: Definitely, we need to ensure their involvement for the success of the project.
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Peggie
1 year ago
A: I agree, escalating to the legal SME's manager is the best course of action.
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Ngoc
1 year ago
I think the BA should try to reach out to the legal SME again.
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