IIBA CBDA Exam - Topic 2 Question 41 Discussion

Actual exam question for IIBA's CBDA exam

Question #: 41
Topic #: 2

To gain traction on online sales, a retailer initiated a marketing campaign using banner ads. The company has requested their analytics team to evaluate the performance of the campaign. During the presentation, the analyst confirmed that the campaign did bring in a large number of net new customers to the website and met the target sales conversion rate. They also noted that there was a high number of repeat visitors not completing a sale. What decision would help the retailer improve sales conversion rates for repeat visitors?

AIncrease investment in banner ads

BIncentivize customers to subscribe to promotional notifications

CAdd additional new products to attract customers

DEnsure the sales checkout process is streamlined

Show Suggested Answer

Suggested Answer: D

According to the Business Data Analytics: A Decision-Making Paradigm1, one of the key steps in the analytics process is to communicate insights and recommendations to stakeholders. The analyst should present the findings in a clear and concise manner, and provide actionable suggestions to improve the business outcomes. In this case, the analyst has identified that repeat visitors are not completing a sale, which indicates a possible issue with the sales checkout process. Therefore, the analyst should recommend the retailer to streamline the sales checkout process, which could reduce friction, increase customer satisfaction, and boost sales conversion rates for repeat visitors. Reference: Business Data Analytics: A Decision-Making Paradigm

by Micaela at Nov 25, 2025, 09:38 PM

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Monte

21 days ago

C could work, but focus on the checkout first!

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Julieta

26 days ago

A more ads won't help if they can't buy easily.

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Billy

1 month ago

True, but if the checkout is hard, they won't stay.

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Susana

1 month ago

I like B too. Promotions can draw people back.

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Gerri

1 month ago

Agreed, D makes sense. Frustration leads to abandoned carts.

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Catarina

2 months ago

Not sure if more banner ads will really solve the problem.

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Lisandra

2 months ago

Totally agree, incentivizing subscriptions could boost repeat sales.

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Alecia

2 months ago

Wait, so they got new customers but not sales? That's odd.

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Shonda

3 months ago

I think adding new products could help too.

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Alona

3 months ago

Haha, who needs banner ads when you can just bribe customers with free stuff? B) all the way!

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Clorinda

3 months ago

D) Streamlining the checkout is the way to go. Who wants a complicated checkout process? Not this guy!

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Francene

3 months ago

B) Incentivize customers to subscribe to promotional notifications. Gotta keep those customers coming back!

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Cordelia

3 months ago

D) Definitely the way to go. Streamlining the checkout is key to converting those repeat visitors.

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Leah

3 months ago

D) Ensure the sales checkout process is streamlined. Gotta make that checkout process as smooth as butter!

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Irma

4 months ago

I wonder if adding new products would actually help. It seems like a good idea, but I'm not convinced it would solve the issue with repeat visitors.

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Fredric

4 months ago

This reminds me of a practice question where we talked about the importance of user experience. I feel like option D is definitely worth considering.

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Barbra

4 months ago

I remember we discussed how a streamlined checkout process can really impact conversion rates, so I think option D might be the best choice.

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Silvana

4 months ago

Hmm, I'm a bit torn here. The question mentions a high number of repeat visitors not completing sales, so that seems like the key issue to address. But I'm not sure if streamlining the checkout is necessarily the best solution - maybe incentivizing them to subscribe to promotions (option B) could help re-engage those repeat visitors. I'd have to think this through a bit more.

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Ressie

4 months ago

This seems pretty straightforward to me. The question is clearly asking for a decision to improve conversion rates for repeat visitors, and option D about streamlining the checkout process is the most logical choice based on the information provided. I'd feel confident selecting that one.

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Micaela

4 months ago

Sounds like they need to streamline that checkout process!

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Sharika

5 months ago

Okay, so the campaign is bringing in new customers and meeting conversion targets, but the repeat visitors aren't converting. That tells me the issue is likely with the user experience or checkout flow for those returning customers. I'd go with option D and focus on streamlining the sales checkout process.

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Detra

5 months ago

I'm not entirely sure, but I think incentivizing subscriptions could help bring repeat visitors back more often. Maybe option B?

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Viola

5 months ago

I think D is the best choice. A smooth checkout is crucial.

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Buddy

5 months ago

Hmm, this one seems tricky. I'm not sure if I fully understand the context - is the issue that the repeat visitors are just browsing and not buying, or is there something specific about the checkout process that's causing them to drop off? I'd want to dig into the analytics a bit more to understand the root cause.

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Alease

6 months ago

I think the key here is to focus on the repeat visitors not completing sales. The question is asking for a decision to improve sales conversion rates for that group, so I'd want to look closely at the checkout process and see if there are any bottlenecks or friction points.

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