Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

IIBA CBDA Exam - Topic 1 Question 46 Discussion

Operation managers are concerned about the increasing attrition rates in the call center. A series of interviews is being conducted with call center agents to collect information to better understand the problem. Interviewees will ask open and closed ended questions that are both quantitative and qualitative. Which of the following is considered a qualitative open-ended question?
A) How does call volume contribute to job burnout?
B) Would morale improve if you could work 2 days per week from home?
C) How many calls on average do you service in an hour?
D) Do you receive more calls on Mondays or Fridays?

IIBA CBDA Exam - Topic 1 Question 46 Discussion

Actual exam question for IIBA's CBDA exam
Question #: 46
Topic #: 1
[All CBDA Questions]

Operation managers are concerned about the increasing attrition rates in the call center. A series of interviews is being conducted with call center agents to collect information to better understand the problem. Interviewees will ask open and closed ended questions that are both quantitative and qualitative. Which of the following is considered a qualitative open-ended question?

Show Suggested Answer Hide Answer
Suggested Answer: A

A qualitative open-ended question is a question that allows the respondent to express their thoughts, feelings, or opinions in their own words, without being constrained by predefined options or categories. A qualitative open-ended question can help the interviewer explore the underlying reasons, motivations, or perceptions of the respondent. Option A is a qualitative open-ended question, because it asks the respondent to explain how call volume affects their job satisfaction and well-being, which may vary from person to person and require elaboration. Options B, C, and D are not qualitative open-ended questions, because they ask the respondent to choose between two alternatives (B and D) or provide a numerical value , which are quantitative and closed-ended responses. Reference:

* Business Analysis Certification in Data Analytics, CBDA | IIBA, CBDA Competencies, Domain 2: Source Data

* Understanding the Guide to Business Data Analytics, page 14

* CERTIFICATION IN BUSINESS DATA ANALYTICS HANDBOOK - IIBA, page 8, CBDA Exam Sample Questions and Self-Assessment, Question 9


by Lorean at Mar 05, 2026, 09:07 PM

Limited Time Offer

25%

Off

Get Premium CBDA Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Howard
4 days ago
Yeah, A makes sense. It’s open-ended.
upvoted 0 times
...
Melinda
9 days ago
I think A is the qualitative question. It asks for feelings.
upvoted 0 times
...
Lindsey
14 days ago
A really digs into the emotional side of the job. Good for understanding!
upvoted 0 times
...
Ruthann
19 days ago
B is interesting too, but it's more closed.
upvoted 0 times
...
Frederica
24 days ago
Definitely! It allows agents to express feelings about burnout.
upvoted 0 times
...
Lyda
29 days ago
I think A is the right choice. It asks for personal insight.
upvoted 0 times
...
Christiane
1 month ago
C) and D) are clearly quantitative, no doubt about that!
upvoted 0 times
...
Darnell
1 month ago
Wait, are we sure A) is the only qualitative one? Seems like a tricky question!
upvoted 0 times
...
Tess
3 months ago
I thought B) was qualitative too, but I guess it's more about a specific scenario.
upvoted 0 times
...
Ria
3 months ago
Totally agree, it's all about the feelings and experiences.
upvoted 0 times
...
Galen
3 months ago
A) is definitely the qualitative one!
upvoted 0 times
...
Sabra
3 months ago
I’m surprised they’re asking about burnout; it’s such a big issue!
upvoted 0 times
...
Evan
4 months ago
Wait, are we sure A) isn’t too broad?
upvoted 0 times
...
Aide
4 months ago
I thought B) could be qualitative too, but it’s more about a specific scenario.
upvoted 0 times
...
Yvonne
4 months ago
Totally agree, it’s all about the feelings and experiences.
upvoted 0 times
...
Whitney
4 months ago
A) is definitely the qualitative one!
upvoted 0 times
...
German
4 months ago
I’m a bit lost on this one. I thought all the options were about gathering information, but I guess A stands out as more open-ended?
upvoted 0 times
...
Malissa
4 months ago
I practiced similar questions, and I recall that qualitative questions often start with "how" or "what." So, A makes sense to me.
upvoted 0 times
...
Heike
5 months ago
I'm not entirely sure, but I remember something about open-ended questions allowing for more detailed responses. A fits that description, I think.
upvoted 0 times
...
Madalyn
5 months ago
I think qualitative questions are more about opinions and experiences, so A seems like the right choice.
upvoted 0 times
...

Save Cancel